Operations leader with bookkeeping expertise

CHRISTINA M. ROMAN

Phone: 917-***-****

Email: **************.**@*****.***

PROFESSIONAL SUMMARY

Patient and empathetic operations manager with versatile experience in conflict resolution and customer care within but not limited to luxury fashion & jewelry, e-commerce, skincare & well-being and financial industries. Wonderful abilities in managing and training employees, handling accounting and payroll, as well as implementing effective marketing campaigns. Forward-thinking team leader uniquely skilled in editorial styling as well as e-commerce production management. Proactive and hardworking individual focused on continuous professional development.

EXPERIENCE

Operations Manager. (Beauty & Skincare)

P&J Medesthetics USA, Inc. - Saro de Rue Skincare - Fort Lee, NJ - August 2022 to Present

● Manage operations for Saro De Rue (P&J). Planning, implementing, and supervising the production of products.

● Handle financial information; Quickbooks recording & reporting. Run sales reports, tax reports, shipping reports, P&L reports and Balance sheets via Quickbooks and Shopify reporting applications. Processed Payroll. Managed inventory.

● Managed bank accounts - Pay bills, invoices, independent contractors, and payroll. Record money being spent and money being received. Fulfill Vendor orders - invoicing, processing payments, packing & shipping. Manage schedule, emails, phone calls and correspondence with Vendors.

● Managed social media accounts.

Virtual Customer Care Manager. (Remote)

Premiere Response - Client: David Yurman - North Bergen, NJ - July 2020 to May 2022

● First point of contact for all clientele; via phone call and email. Delivering exceptional customer care for David Yurman clients.

● Handled a high volume of phone calls, took online orders. Dealt with shipping and in store discrepancies, as well all affairs pertaining to the repairs and returns departments.

● Dealt with day to day organization and follow up of client cases. Drafting emails and answering a high volume of emails coming in a timely fashion. Virtual Assistant - Bookkeeper (Hybrid)

Robert Bradley Landscaping Company - Closter, NJ - March 2018 to September 2019

● Maintained the Calendar; scheduling meetings, travel plans, zoom calls.

● Booked travel accommodations, conference rooms, organized meetings with clients and B2B partnerships.

● Quickbooks & Excel data entry. Accounts receivable/payable. Consolidating bills and monthly payments. Payroll.

Gucci Brand Ambassador/OSA eCommerce

Approche Sur Mesure - July 2015 to May 2017

Brand Ambassador. Online Sales Associate for Gucci.com

● Worked within the Gucci eCommerce department. Clients first point of contact.

● Answered incoming calls from Gucci clients looking to purchase from the eStore, inquiring about products & orders placed and any discrepancies the clients may have. Took online orders over the phone. Processed credit card transactions. Handled outgoing emails for clients as needed. Dealt with delivery/fedex discrepancies.

● Fluent with software systems Oracle, Cybersource, Wallboard, and Orange. Creative project manager

Kidz R' Evil - February 2012 to November 2016

Fashion & Lifestyle Writer.

● Handled all aspects of casting & photo shoot production. As well as all aspects of Event coordination & planning. Maintained showroom appearance as well as samples. Developed editorial concepts from idea to fruition. Writer for the fashion & lifestyle departments.

● Gained experience with personal styling, prop styling, e-commerce styling, commercial styling, brick & mortar styling, and editorial styling. EDUCATION

Bergen Community College

Associates: Finance International markets

Academy of Mount Saint Ursula High School

Advanced Regents Diploma

MOUS (Microsoft Office User Specialist) Certification SKILLS

Bilingual: fluent in Spanish - Microsoft Suites - Google Suites - Adobe creative suite - Tech Savvy - Business Acumen - Leadership - Customer Service - Critical Thinking - Quickbooks - Typing 70 WPM - Wordpress - Squarespace - MAC OS systems - Time-management - Adaptability - Resourcefulness - Wonderful verbal and written communication - Profound skill in drafting, proofreading and editing documents - Highly experienced in planning large scale corporate and creative events for brand exposure and campaigns. As well as putting full scale productions together; photo shoots, video shoots, fashion shows, and benefits/charitable events.

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