Entry-Level IT Support & Help Desk Professional Growth Driver

Adam Khemiri IT Support / Help Desk (Entry-Level)

Tulsa/Owasso, OK (Open to Onsite/Hybrid/Remote) 301-***-**** **************@*****.*** linkedin.com/in/adam-khemiri Portfolio: adamkhemiri.github.io github.com/AdamKhemiri Summary

Entry-level IT Support / Help Desk technician with hands-on experience resetting and preparing Windows PCs for end users and documenting outcomes for handoff. Comfortable troubleshooting Windows 10/11, account/login issues, peripherals, and networking fundamentals (DNS/DHCP/Wi-Fi). Strong ticket-style documentation, clear communication, and reliable follow-through. Core Skills

Windows Support: setup, updates, drivers, Device Manager. Accounts/Access: login issues, access checks, handoff notes. Hardware/Peripherals: printers, scanners, displays, USB. Troubleshooting: isolate, test, document, escalate. Documentation: ticket notes, steps, resolution, next steps. Customer Support: clear explanations, patience, follow-up. Networking (Foundations): TCP/IP, DNS, DHCP, Wi-Fi. Tools/CLI (Basics): ipconfig, ping, nslookup, netsh. Security Basics: MFA concepts, Defender, safe practices. Microsoft 365: basic user support (Outlook/Teams). Workflow: checklists, runbooks, Git/GitHub.

Collaboration: QA checks, cross-team handoffs.

Tools

Windows 10/11 • Microsoft 365 • Excel • Git/GitHub • Basic Linux CLI • Microsoft Entra ID (Lab) • Ticket-style documentation Selected Labs & Projects

Evidence on adamkhemiri.github.io (links to GitHub repos). IT Support / Help Desk Portfolio Runbooks + Ticket Examples. 2025

• Documented troubleshooting workflows (network connectivity, Wi-Fi quality, printer offline) and wrote ticket-style examples

(impact, environment, steps, resolution, next steps). Microsoft Entra ID (Azure AD) Lab (Basics) Users/Groups, MFA Basics, Audit Logs. 2025

• Created users and groups; practiced basic access concepts and MFA fundamentals in a lab environment.

• Reviewed audit logs to verify administrative actions; captured redacted screenshots/notes to document steps and outcomes. Professional Experience

IT Support Technician (Contract) Jan 2024–May 2024 BlaBlaCar — FR/TUN

• Reset and prepared Windows PCs for end users; validated successful boot/login and documented outcomes for handoff.

• Supported basic troubleshooting (accounts/access checks, setup validation) and escalated issues with clear notes.

• Navigated BIOS/UEFI when required by procedure to support reset/troubleshooting steps and reported results. Fulfillment Associate 2025–Present

Amazon Fulfillment Center — Tulsa, OK

• Work in a high-volume, metrics-driven environment; consistently meet safety, quality, and productivity expectations.

• Follow standard procedures and communicate issues clearly in a fast-paced setting. Education

Bachelor of Science (B.S.) in Business Computing — ITBS (Nabeul, Tunisia). FR/TUN Certifications

• IBM / Coursera — Practice Exams for CompTIA A+ Certification: Core 1 & Core 2 (2024).

• Microsoft Certified: PL-300 (Active).

Languages

English • French • Arabic

Work Authorization

Authorized to work in the United States.

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