Administrative Professional with Leadership Experience
Resume:
GINGER REDDICK
Administration
St. Louis, MO ****9
*****************@*****.***
Professional Summary
Customer service professional with 20 years' experience in administrative work and interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer service satisfaction in a fast-paced environment. I am a strong team player and leader. a proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly. Authorized to work in the US for any employer
Work Experience
Office Manager/Property Manager
All Auto Sales/Ervin Investments-St. Louis, MO
October 2017 to Present
• Oversee daily operations, remedy customer complaints promptly, and ensure customer satisfaction metrics are met.
• Recruit, hire, and train service managers, office managers, and sales/finance department managers to meet profit levels.
• Assist with the creation of affordable advertising campaigns, to increase sales and brand visibility for the car dealership.
• Learn and uphold all local, state, and federal regulations impacting vehicle sales, and the automotive industry as a whole.
• Complete all necessary paperwork with customers that are purchasing a vehicle. Fill out all necessary information on Title Apps, Bill of Sale, Installment Contracts, and go over them thoroughly with the customer so that they understand all of the monthly payment plans in order to be financed.
• Make sure that customers are happy and content with the vehicle they are purchasing.
• Submit all Monthly Sales Reports to the Missouri Department of Revenue by the 1st of each month, so they can track all sales.
• Type all necessary Lien paperwork for the Missouri Department of Revenue
• Make sure all titles are filled out properly when a sale is made.
• Handle all scheduling for cars to be inspected in a timely manner.
• include setting and collecting rent, handling maintenance requests, filling vacant units and potentially setting the budget for all rental properties.
• Follows landlords Tenant-Laws and Regulations.
• Handles Maintenance Request for all rental properties.
• Collects and Deposits rent from all renters on a monthly basis. Administrative Assistant
H&R Block-St. Louis, MO
January 2015 to April 2018
Administrative Assistant supports the Business Development Manager in all areas of tax office operations ensuring that the office delivers an outstanding client experience by creating a warm and welcoming first and lasting impression that exceeds the unique needs and preferences of each client. In addition, the Administrative Assistant is responsible for assisting in the execution of the office growth plan including coordination of community activities, assisting with hiring/on-boarding/off boarding.
• Management of office schedules and escalation of issues as appropriate.
• Interact with clients in person or via telephone through inbound and outbound calls.
• Balance the cash register, receive cash, check and credit card payments for provided tax services.
• Provided clients with completed tax services, completed tax returns and checks.
• Match clients and set appointments with the best suited Tax Advisor for their needs.
• Maintained all office cleanliness and organization of resources with team members. Office Administration Assistant
Rhymes Heating and Cooling-St. Louis, MO
April 2007 to September 2015
HVAC Contracting firm serving commercial and residential customers.
• Interact with customers and outside contractors such as Goodwill and R&L Contracting to schedule all future jobs.
• Assign work to all my installers and maintenance techs working with S2000 which uses a D-Board to properly route and keep track of all the techs start time and finish time.
• Track projects and costs of multiple projects taking place in all of the St. Louis Metropolitan Area.
• Ordered all necessary equipment and parts necessary to complete all Commercial and Residential installations.
• Accounts Payables and Receivables, sent out all invoices to customers that had a bill due in terms of a 30-day period.
Office Manager
The Pisa Group-Webster Groves, MO
October 1998 to February 2007
With guidance, motivation, and discipline, and consistently I was able to achieve sales and customer satisfaction.
• Maintained and office with seventeen computerized stations, while motivating employees to sell newspaper subscriptions nationwide.
• Handling all hiring of my staff while scheduling employees the hours chosen to complete their work schedules on a weekly basis.
• Answered all incoming complaints, with a professional attitude and made sure all clients were happy to speak with me when the conversation was complete.
• Made sure all employees reached all of their goals to reach my office quota that was given to me.
• Made sure that the Vice Presidents job was as easy as possible. Investigations to Cruelty to Animals
Humane Society of Missouri-St. Louis, MO
September 1996 to October 1998
1. Answered a multi-line switchboard for all incoming calls and transferred all calls to the necessary department in A timely manor.
2. Assist with dispatching duties/functions as required.
• Conduct thorough investigations of reported cases related to animal neglect, abuse, and abandonment.
• Promote awareness of humane practices and responsible pet ownership within the community.
• Collaborate with the Animal Cruelty Task Force to rescue animals in distressing conditions or during disasters.
• Educated pet owners on proper nutrition, grooming techniques, training methods, and general pet care practices
• Responded promptly to emergencies such as injuries or illnesses requiring immediate attention from a veterinarian
• Ensured compliance with local regulations and guidelines related to animal care, health, and safety standards
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Education
High school diploma
Soldan International Studies - St. Louis, MO
September 1992 to June 1996
Skills
• English
• Microsoft Word
• Computer skills
• Property leasing
• QuickBooks (2 years)
• Computer Networking
• Customer service (10+ years)
• Management
• Office Management (10+ years)
• Administrative Experience (10+ years)
• Microsoft Windows Server (10+ years)
• Microsoft Exchange (10+ years)
• Microsoft Office
• Help Desk (10+ years)
• VPN
• Active Directory
• Time management
• Sales
• VoIP (10+ years)
• Tax Experience (2 years)
• Accounts Receivable (10+ years)
• Microsoft Outlook
• Operating Systems
• Leadership
• Accounts Payable (10+ years)
• Organizational skills (10+ years)
• Property management (10+ years)
• Communication skills
• Linux
• Microsoft Excel
Languages
• English - Fluent
• english - Expert
Certifications and Licenses
Notary
October 2018 to October 2028
I have my Notary Commissions License which does not expire until Oct 23rd, 2028, and when it is time to renew it, I will.
Additional Information
I have working experience in several different accounting programs. QuickBooks, Vast Accounting, and Peach Tree S200 HVAC program. Efficient with Microsoft, Excel, Word, and Power Point.
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