Customer Service & Support Specialist with Sales Focus
Resume:
Denise McGhee
Memphis, TN *****
****************@*****.***
Professional Summary
Resourceful Customer Service, Sales, Collections, and Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues and resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Core Qualifications:
• Strong experience with internet usage and Microsoft Office Excellent proficiency in alphanumeric and 10-key typing
•High Skills in working independently and accurately
•Exceptional skills in data review and inaccuracies and inconsistencies.
•Troubleshooting
Providing Exceptional Customer service and support Problem solver
Sales / Collections
Admissions
Medical Terminology
Work Experience
Customer Senior Representative
New York Life-New York, NY
September 2022 to Present
Take inbound calls assisting customers with FMLA reporting time also STD with questions regarding employee leave
Customer Service Associate
American Home Shield-Memphis, TN
March 2018 to September 2022
Take inbound calls from customers that needs a work order for a product in their home, assist with payments and schedules etc
National Account Representative
Terminix Nationals-Memphis, TN
June 2017 to March 2018
Input Customer Information into Loan Depot Portal, scheduled and cancel appointments Speak with Branch Managers and Sales Mangers if customer has concerns Put in new work orders for Loan Depot Customers
Make outbound calls to the different branches for assistance Data Entry Clerk
Maximus
February 2016 to September 2016
•Data entry for Veterans through the Health Net System under the Veterans Choice Program. Keyed and checked accuracy of alphanumeric data from paper, telephone, and electronic sources into various computer databases ( Quick Books ).
• Rectified errors and problems per company data entry protocols.
• Researched and interpreted company information to clarify correct key procedures. Quick Books (INTUIT) Technical Support
Frontier Communications
November 2015 to January 2016
Properly received inbound call for customers using Quick books and providing exceptional customer service.
• Provided assistance to incoming data entry operators as required. Inside Sale / Collections Representative
Harvard Drug Incorporation
August 2014 to October 2015
• Properly directed inbound and outbound calls in queues to improve call flow.
• Made reasonable procedure exceptions to accommodate unusual customer request.
• Provided accurate and appropriate information in response to customers inquiries.
• Developed effective relationships with all call center department through clear communication.
• Worked with upper management to ensure appropriate changes were made to improve Customer satisfaction.
• Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Purchasing / Merchandising Coordinator
Premier Care in Bathing
June 2011 to August 2014
• Assisted Category Manager in the buying and driving of sales
• Managed inventory with Supply Chain and the vendor.
• Assisted with any inventory issues that may have occurred.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee objectives were met.
Emergency Room Admissions Clerk
Chicot Memorial Hospital
October 2008 to June 2011
• Efficiently interviewed approximately70 patients daily to process registration forms and information.
• Secured payments by screening insurance information; identifying patients requiring pre-admission approvals from third-party payers; verifying approvals; notifying patient accounts department of self- paying admissions.
• Enter and verify that all patient demographics and billing information correctly entered/verified at time of check in.
• Answered transferred and responded to ER department phone calls and provided general emergency department information.
• Conveyed information to ancillary departments as requested.
• Achieved 100 percent accuracy on patient registration data. References are available upon request.
Education
High School Diploma
Eudora High School - Eudora, AR
Skills
• Customer Service
• Call Center
• Customer Support
• Customer Care
Certifications and Licenses
Driver's License
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