Administrative assistant, switchboard operator
Resume:
SANDRA L. PIENING
*** * ******* ******, ********, IL 62010
*********@*****.***
SUMMARY
Driven Administrative Assistant with years of experience in high-pressure environments. Proven ability in managing operational efficiencies and handling communications across various platforms, including switchboard operations, patient admissions and working with senior attorneys in a high level law firm. Detail-oriented in processing critical information and maintaining accurate records using Microsoft Word and Epic. Successfully compiled daily reports to track operational efficiency, contributing to seamless organizational operations. Ready to leverage unique skills to enhance productivity and support team objectives.
WORK EXPERIENCE
(08/28/22 TO PRESENT) ANDERSON HOSPITAL, MARYVILLE, IL SWITCHBOARD OPERATOR
Functioning autonomously in a high-demand environment
- Compiling daily report to track operational efficiency
Monitoring alarms and standing by for urgent announcements
- Handling all incoming calls on the switchboard and directing them to the appropriate channels
- Welcoming visitors to the hospital and assisting them with directions or inquiries
- Utilizing Microsoft Word for documentation and reporting.
(02/19 TO 09/21) BJC ALTON MEMORIAL HOSPITAL ALTON, IL PATIENT ACCESS REP.
- Greeting and admitting Emergency Room patients, ensuring accurate entry of private information into the hospital's computer system, including the verification of insurance details
Functioned as a switchboard operator, answering and directing incoming calls promptly
Processing ambulance billing and date entry accurately
- Leveraging Microsoft and Epic for efficient record management
(11/1994 to 03/2017-Retired) ARMSTRONG TEASDALE LLP PARALEGAL/ADMN ASSISTANT
- Assistant to Senior Partner in large St. Louis law firm
- Expert in handling litigation in construction and corporate law
- Completed timekeeping procedures for myself and attorneys
- Prepared client billing
- Created and controlled construction contract scheduling report for attorneys and clients
- Created and edited documents, correspondence, and contracts as needed
- Prepared copies, sent faxes, arranged meetings, depositions, and travel arrangements
EDUCATION
Civic Memorial High School, Bethalto, IL Diploma
Professional Career Development Institute Paralegal Certificate
Notary Public for Madison County, Illinois
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