Under Pressure IT Troubleshooter and Multitasker

REAGAN GONZALEZ

Houston, TX 346-***-**** ***************@*****.*** linkedin.com/in/reagan-gonzalez0 Customer-focused professional delivering exceptional technical services in fast-paced environments. Possesses excellent communication and interpersonal skills as well as technical knowledge through certifications such as CompTIA and Linux. Quick learner, adaptable, and committed to excellence, seeking to apply technical knowledge and passion for problem- solving in a dynamic IT role.

EDUCATION AND CERTIFICATIONS

Technical Diploma in Information Technology, Security and Administration MyComputerCareer Certifications Earned: Microsoft Azure AI Fundamentals (AI-900) Microsoft Azure Fundamentals AZ-900 CompTIA A+ CompTIA Security+ Linux Essentials

SKILLS

Technical Troubleshooting, Hardware/Software Support, Systems Administration, Strong Customer Service, Efficient Problem Solving, Diagnose and Repair Issues and Equipment, Configure Network Devices, Great Communicator, Customer-Focused, LANs, OS integrity, Vulnerabilities, Secure Connectivity, Microsoft 365 RELATABLE IT EXPERIENCE

MyComputerCareer Remote September 2023 – April 2024 Student / Computer Technician (Hands-on Training)

● Assisted in the administration of Microsoft Azure cloud services

● Provided technical support to end-users, troubleshooting hardware and software issues

● Upgraded and installed Windows systems, printers, connecting computers and router device

● Troubleshot, diagnosed, and provided customer assistance on functional and technical support

● Participated in the implementation of cybersecurity measures to protect the company's network and data

● Assisted in the installation, configuration, and maintenance of computer systems, software, and hardware WORK HISTORY

Royal Carwash & Detail Center Houston, TX September 2022 – Present Technical Support Specialist Configured and hardened local area networks (LANs) to secure perimeter defenses and mitigate potential security risks.

● Conducted vulnerability testing on operating systems, identifying and addressing security issues to ensure robust OS integrity.

● Monitored and audited system logs across multiple operating systems, assessing for vulnerabilities and potential security breaches.

● Implemented security protocols and controls, maintaining compliance and enhancing overall network resilience.

● Collaborated with team members to address security incidents, provide technical support, and improve security response processes.

Southwest Realtors Houston, TX September 2022 – Present Technical Support Specialist

● Secured and configured local area networks (LANs), focusing on perimeter defenses and operating system hardening to address security vulnerabilities.

● Monitored and audited operating system logs to detect and address potential vulnerabilities, enhancing system integrity.

● Conducted regular security testing and analysis, proactively identifying and mitigating risks to maintain robust OS and network security.

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