Senior IT Program Manager & Solutions Architect - Agile Transformation

SHIVA VYDYULA Work Authorization: US Green Card

Email: *****.*******@*****.***

Ph: +1-425-***-****

Technical Program Manager & Solution Architect – Agile Transformation IT Strategy & Delivery Enterprise Program Leadership Artificial Intelligence & Analytics Digital Transformation Cloud Enablement Salesforce CRM, Mobile Apps Development Legacy Modernization

Visionary and dynamic IT Leader with over 15 years of global experience driving enterprise transformation, Agile delivery, and strategic program management across diverse industries, including Retail, Financial Services, Telecom, Publishing, and Healthcare. Proven expertise in scaling Agile, cloud migration, Salesforce & CRM transformation, and AI-driven product development. Adept at delivering multi-million- dollar technology programs, optimizing business processes, and mentoring high- performing teams.

CORE COMPETENCIES

• Enterprise Agile & Digital Transformation – Leading large-scale Agile adoption

(SAFe, Scrum, Kanban) with architecture runway planning and technical enablers.

• Strategic Program & Delivery Leadership – Driving execution of complex, high- impact initiatives with alignment to enterprise architecture principles.

• Executive Stakeholder Engagement – Partnering with senior Technology, Business leaders & cross-functional teams to align architecture decisions with business outcomes.

• P&L, Budget & Cost Optimization – Managing multi-million-dollar budgets with strong financial acumen, optimizing technological spend and architectural efficiency.

• Salesforce Technical Proficiency – Hands-on expertise in Salesforce Service/Sales/Community Cloud, Apex, LWC, Flows, API integrations, and admin/config tasks; architecting scalable CRM solutions.

• Technical & Domain Versatility – Strong foundation and hands-on expertise in Java, .Net, Lotus Notes, Liferay, Alfresco; applying design patterns and integration strategies across platforms.

• Cloud Strategy & Generative AI Initiatives – Leading AI-driven innovations & cloud-first architectures using AWS and Azure; embedding intelligent automation and self-healing capabilities.

• Application Standardization & Integration Leadership – Spearheaded large-scale standardization, automations (business workflows and IT testing), and integrations involving 40+ applications; applying enterprise integration patterns and API-first strategies.

• Tooling Expertise – Power user of Jira, Jira Align, and Confluence—set up customized Scrum/Kanban boards, dashboards, JQL, structures, and content management; enabling architecture observability and traceability. PROFESSIONAL EXPERIENCE

Technical Program Manager and Solution Architect – Enterprise Agile Transformation & Delivery Albertsons (Retail), Charlotte, NC Mar 2024 – Sep 2025 Key Achievements:

• Architected and led enterprise-wide Data Privacy & Compliance Programs spanning 40+ applications and integrations, ensuring adherence to CCPA and global data regulations through secure, scalable, and modular architectural patterns including API gateways, encryption protocols, and centralized policy enforcement.

• Partnered in Merger & Acquisition initiatives at the Corporate Services portfolio level, aligning integration architecture, data harmonization strategies, and system interoperability using canonical data models and middleware orchestration.

• Streamlined compliance workflows and automated SLAs, achieving a 60% reduction in turnaround times by implementing event-driven architecture, asynchronous processing, and workflow orchestration using scalable microservices and rule engines.

• Conceptualized and solutioned Generative AI models for automated troubleshooting and self-healing mechanisms in Privacy Rights Request and chatbot applications, embedding AI capabilities into the architecture stack via NLP pipelines, vector databases, and feedback loops for continuous learning.

• Established SAFe Agile frameworks across IT and business units, transitioning teams from Waterfall to Agile while enabling architecture runway, technical enablers, and iterative design validation—boosting operational efficiency by 25%.

• Defined and implemented governance models, architectural roadmaps, and executive dashboards, aligning strategic objectives with program execution milestones and architecture KPIs such as scalability, resilience, and compliance coverage.

• Driven Testing automation using Selenium across the portfolio, resulting in 30% faster testing cycles; integrated automated test suites into CI/CD pipelines to ensure architectural consistency, regression coverage, and deployment reliability.

• Championed cross-functional collaboration, aligning IT, legal, and business stakeholders for enterprise-wide data privacy compliance through architecture-led Scrum-of-Scrums, Steering Committees, and shared design artifacts.

• Fostered strong partnerships with executive stakeholders, including Vice Presidents and Senior Directors, to ensure architectural decisions and data privacy objectives were tightly aligned with business strategy and regulatory mandates. SAFe Release Train Engineer, Solution Architect, Agile Coach/Mentor/Sr Scrum Master/Technical Program Manager (Scaled Agile) – Agile Delivery & Cloud Transformation TIAA (Financial Services), Charlotte, NC Mar 2020 – Mar 2024

Key Achievements:

• Partnered with AWS on a multi-million-dollar enterprise cloud migration initiative, architecting the transition of 128 applications from on-premise to AWS Cloud using well-architected frameworks, VPC design, IAM policies, and service mesh strategies—resulting in improved system performance, scalability, and significant cost reduction.

• Managed a multi-year Agile transformation across multiple business lines, implementing SAFe frameworks while enabling architecture runway, technical enablers, and iterative design validation to accelerate time-to-market for key financial products.

• Led Salesforce application modernization efforts, architecting scalable solutions using Lightning Web Components (LWC), Apex, and RESTful APIs; restructured legacy workflows into modular, API-first architecture to enhance customer engagement and platform extensibility.

• Implemented enterprise-wide Agile tooling ecosystem including Jira, Jira Align, and Confluence; architected custom dashboards, reporting structures, and workflow automations to improve Agile maturity, traceability, and architecture governance.

• Championed DevSecOps integration across Salesforce and microservices-based applications, embedding security into CI/CD pipelines, automating deployments using GitOps principles, and ensuring architectural consistency, compliance, and rapid delivery.

Technical Project Manager – Digital Transformation AT&T (Telecom) & Vmware, Seattle, WA

May 2017 – Mar 2020

Key Achievements:

• Directed end-to-end digital product development for Salesforce CRM and mobile applications, ensuring seamless integration across customer platforms.

• Spearheaded UI/UX transformation initiatives, driving customer-centric design for high-impact mobile solutions.

• Led Agile Release Train (ART) execution, managing PI Planning, Sprint execution, and enterprise-level delivery.

• Drove Agile maturity improvements, mentoring Scrum Masters, Product Owners, and engineering leaders.

• Owned technical strategy for mobile & cloud adoption, enabling native Android/iOS development aligned with enterprise goals. Technical Lead and Project Manager – Global Publishing & Media Clients Pearson, Macmillan, Telegraph, Vmware, London, United Kingdom Nov 2009 – May 2017 Key Achievements:

• Directed Agile eCommerce program execution, driving seamless collaboration between IT, business, and third-party vendors.

• Led Oracle HCM transformation, rolling out HRIS solutions across 11 geographies.

• Implemented Agile frameworks for editorial CMS platforms (Alfresco, Liferay), architecting modular content workflows and integrating version control, metadata tagging, and publishing automation to streamline production and accelerate release cycles

• Drove enterprise ServiceNow adoption, enabling automation of ITSM workflows for efficiency gains.

• Championed Agile adoption in legacy publishing environments, increasing digital product releases by 40%.

CERTIFICATIONS & TECHNOLOGY EXPERTISE

• SAFe® Advanced Scrum Master – Scaled Agile

• Certified Scrum Master (CSM®) – Scrum Alliance

• Microsoft Certified Azure Fundamentals

Platforms & Tools: Salesforce (Service Cloud, Sales Cloud, Community Cloud), CRM. Jira Jira Align, Confluence, AWS, Azure, Redis, MongoDB, REST Services, Integrations, ServiceNow, Java, HTML, CSS, ReactJS, .Net, C#, Oracle HCM, Liferay, Alfresco CMS EDUCATION

• Master’s in Computer Engineering (Specialization: Artificial Intelligence / Neural Networks) – Högskolan Dalarna, Sweden

• Master of Computer Applications (MCA)

• Bachelor of Science in Electronics Technology

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