Customer Service Oriented Pharmacy Assistant
Resume:
Laurel, MD *****
**************@*****.***
Summary
10+ years of customer service experience.
Proficient with Microsoft Excel, Word, and Outlook.
5+ years of experience as a server in a restaurant setting.
3 years of experience in child care industry.
1+ years of experience of office experience.
Adept at processing cash and credit and debit card payments by ensuring accuracy of transactions.
Excellent communication and observation skills.
Strong organizational skills and ability to multitask.
Team player and excellent “can do” attitude.
Professional Experience
Walgreens Specialty pharmacy
Baltimore,Md
October 2021-June 2024
Pharmacy Technician
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
Wegmans
Lanham,Md
June 2024- March 2025
Pharmacy Technician
Process prescription requests while building trusted customer relationships and demonstrating patience, empathy and compassion
Troubleshoot rejected insurance claims and address issues to achieve the best outcome for patients
Follow department processes and procedures to input information, dispense medication and verify information
Ensure the department is running smoothly by assisting with tasks, maintaining appropriate inventory levels through ordering, rotating and stocking drugs and other supplies
Properly handle products, use equipment, keep accurate logs and follow sanitation practices
Correct Rx
Hanover,Md
March 2025-present
Pharmacy Technician
Work with licensed pharmacists to accurately enter and fill medication orders.
Sort, stock, label medication, and monitor inventory
Undertake administrative tasks (e.g., record-keeping) as assigned.
Prepares, packages, Compounds and labels pharmaceutical products, processes physician medication orders, prescriptions and bulk drug Orders, evaluates physician orders for duplication(s), usual dose(s), and formulary status; provides for initial clinical screen. Maintains automated and manual records in accordance with Pharmacy Service SOP.
Maintain adequate levels of working stock, ensuring that all supplies are properly stored, and advise supply personnel of any shortages of medications or supplies.
Need It Now
Rockville, MD
November2018-October 2021
Amazon Delivery Driver
Transporting and delivering goods and/or items to clients or business in a safe, timely manner.
Examining and/or reviewing orders before and after delivery to make sure that orders are complete, charges are right, and clients are satisfied.
Helping with the loading and unloading of materials from the delivery vehicle.
Building and maintaining a healthy relationship with clients by answering any questions they may have and handling their complaints.
Accepting payments upon delivery.
Rescheduling deliveries with customers if they are unable to receive them.
Giving customers information about new products and services.
Completing and submitting logs and reports.
Food and Drug Administration (FDA)
Silver Spring, MD
August 2015– November 2018
Office Automation Clerk
Used Microsoft Word to compose and edit standard documents, correspondence and emails for the Director, Program Management Office (PMO), Center for Devices and Radiological Health, FDA.
Greeted visitors and responded to customer inquiries and/or directed them to the correct point of contact.
Scheduled and coordinated meetings for the Director, PMO.
Prepared meeting materials including presentations for staff using Microsoft PowerPoint.
Maintained office files for 100+ office staff.
Received, screened and distributed incoming mail, and documents as appropriate.
Revitalized and maintain spreadsheet to track new hires coming onboard using Microsoft Excel.
Gordon and Biersch
Washington, DC
June 2013 – August 2015
Server
Demonstrate genuine hospitality while greeting and establishing rapport with guests.
Guide guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients.
Answer guest inquiries and resolve issues promptly.
Proactively prepare for large parties and reservations, anticipating and planning staffing needs.
Buss, clear, clean, and set tables when support staff are backed up.
Trained newly hired staff on guest service expectations, safety, proper food handling, and restaurant protocols.
Education
South Carroll High School Everest Institute
Mount Airy, MD Silver Spring, MD
June 2008 June 2010
Raegene A. Smith
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