Customer-Driven Hospitality and Ramp Specialist

Tashiria Littleton

Palos Hills, IL *****

630-***-**** ***********@*****.***

Professional Summary

Experienced in creating warm and welcoming environments for guests while maintaining efficiency in fast-paced settings. Strong communication, teamwork, and organizational skills with a proven ability to multitask and adapt across customer service and aviation roles.

Skills

Fast learner Positive attitude Active listening Attention to detail Computer skills Team collaboration Energetic and enthusiastic Basic mathematics

Work History

Olive Garden – Oswego, IL

Hostess / Server May 2017 – October 2022

Maintained a clean and welcoming environment for guests.

Balanced greeting guests, answering phones, and managing reservations.

Provided prompt food and beverage service.

Assisted with training new host staff.

Envoy Air – Chicago, IL

Ramp Agent September 2022 – April 2024

Positioned and towed aircraft to designated locations.

Guided aircraft using standardized hand signals.

Coordinated baggage placement for outgoing flights.

Swissport – Chicago, IL

Ramp Agent April 2024 – May 2025

Loaded and unloaded aircraft luggage, cargo, and mail.

Operated ground service equipment.

Verified baggage routing and weight compliance.

Southwest Airlines – Chicago, IL

Ramp Agent June 2025 – December 2025

Assisted with baggage handling and aircraft turnaround operations.

Supported passengers and ramp team members.

Education

Bachelor of Human Services – Northern Illinois University May 2023

Certifications

Driver’s License CPR First Aid

Languages

Spanish

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