Help Desk & IT Support - Cybersecurity Enthusiast

ELDWRIN LAMAR BITTLE JR.

Help Desk Analyst IT Support Specialist Entry-Level Cybersecurity Professional Windsor, CT 860-***-**** *******.*******@******.*** PROFESSIONAL SUMMARY

CompTIA Security+ certified Help Desk and IT Support professional with hands-on experience providing Tier 1 technical support, troubleshooting hardware and software issues, resolving access and authentication problems, and documenting incidents in enterprise environments. Strong foundational knowledge of cybersecurity principles including risk management, access control, incident response, and compliance.

CERTIFICATIONS

• CompTIA Security+

• Google IT Support Certificate

• Google Cybersecurity Certificate

• Google Data Analytics Certificate

• AWS AI Practitioner

• University of Maryland Global Campus — Cloud Computing & Networking (In Progress) TECHNICAL SKILLS

• Tier 1 / Tier 2 IT Support

• Ticketing Systems & Incident Management

• Active Directory & User Access Management

• MFA, IAM, Least Privilege

• Incident Response Fundamentals

• Security Monitoring Concepts

• HIPAA Compliance & Data Protection

• Windows OS & Endpoint Security

PROFESSIONAL EXPERIENCE

UnitedHealthcare — Help Desk / IT Access Support Specialist (2020–2022) Provided Tier 1 support, resolved MFA/password issues, supported HIPAA-compliant systems, and escalated security incidents.

Otis Elevator Company — IT Support & Service Desk Coordinator (2018–2020) Supported applications, user access, onboarding/offboarding, and documented incidents. United States Postal Service — Technical Operations Support (2022–2025) Supported operational IT systems, monitored activity, and maintained compliance documentation.

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