Remote Customer Service Specialist

ADRIELA SANTANA

Dade City, FL - 585-***-**** - ***************@*****.***

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Customer service professional with experience supporting customers through phone and in-person service. Skilled in handling customer concerns, answering questions, and typing notes while on calls. Reliable, calm under pressure, and comfortable working in fast-paced environments. SKILLS

- Remote customer service (phone/chat)

- Typing while on calls

- Customer support and problem solving

- High-volume customer service

- De-escalation

- Flight/customer assistance

- Basic computer skills

- Time management

WORK EXPERIENCE

Customer Service Representative (Remote) - JetBlue

- Answered customer calls and provided support

- Typed notes and updated customer accounts during calls

- Helped customers with changes, questions, and issues Passenger Service Agent - Spirit Airlines (MCO Airport)

- Assisted passengers with check-in, boarding, and flight questions

- Helped customers with changes, delays, and travel concerns

- Resolved customer issues while staying calm and professional

- Worked in a fast-paced environment with strong attention to detail EDUCATION

Florida Technical College - Kissimmee, FL

2019 - 2022

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