Guest Services & Front Desk Professional

Sofia Lorenzino

786-***-**** · *****.*********@*****.***

Professional Experience

Drink Runner — Nube Rooftop

- Ran drinks from bar to guests in a fast-paced, high-end rooftop lounge environment.

- Assisted bartenders during peak service by delivering cocktails, wine, and champagne efficiently.

- Prepared and handled cocktail garnishes, ensuring polished presentation before delivery.

- Maintained speed, professionalism, and attention to detail during high-volume service. Hostess — Harbor Grill, Aventura Feb 2025 – Dec 2025

- Greeted and seated guests, ensuring a welcoming experience.

- Managed reservations, coordinated seating, and handled phone inquiries.

- Provided professional guest service in a busy, upscale dining environment. Front Desk Associate — Pilates Studio, Miami Nov 2024 – Mar 2025

- Welcomed clients and managed class schedules and bookings.

- Handled client check-ins, payments, and front desk inquiries.

- Maintained a calm, organized, and professional studio environment. Hostess — Amalfi Llama, Aventura Mall Apr 2024 – Oct 2024

- Greeted and seated guests in a high-volume dining setting.

- Handled reservations, phone inquiries, and coordinated seating arrangements.

- Ensured guests’ needs were met with professionalism and attention to detail. Hostess — Le Zoo, Bal Harbour Shops May 2023 – Jan 2024

- Greeted and seated guests in a luxury dining environment.

- Managed reservations, coordinated seating charts, and maintained waitlists.

- Maintained a professional and organized host stand while communicating with servers and management.

Client Services Associate — Cosmetics Pop-Up, Aventura Mall 2022 – 2023

- Assisted clients by explaining cosmetic products and procedures clearly.

- Built repeat business by creating and maintaining a clientele list.

- Supported daily operations and contributed to a smooth retail environment. Education

Pneuma Academy — Graduated Oct 2021

Honors Class · GPA: 3.4

Skills

- Client Services & Hospitality

- Reservation & Guest Management

- Professional Phone & Email Etiquette

- Customer Relationship Building

- Strong in Busy, Fast-Paced Environments

- Organized, Multitasking, Team-Oriented

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