Customer-Focused Food Service Professional

MAKALA HOLLOWAY

Riverside, CA • 951-***-****

***************@*****.***

Professional Summary

Energetic and customer focused food service professional with experience in high volume restaurants, quick service environments, and retail guest support. Skilled in order processing, cash handling, customer communication, and maintaining a clean, organized service area. Known for staying calm under pressure, learning quickly, and delivering friendly, efficient service.

Skills

• Food service & guest interaction

• Order taking (in person, phone, online)

• Cash handling & POS systems

• Fast paced, high volume service

• Inventory & restocking

• Conflict resolution & customer recovery

• Team collaboration

• Time management & multitasking

Experience

Knockout Burgers & Gyros — Sales Associate

06/2016 – 01/2019

• Processed online, phone, and in person food orders with accuracy and speed.

• Handled cash, deposits, and POS transactions.

• Prepared orders, maintained cleanliness, and restocked supplies.

• Resolved customer concerns and ensured a positive dining experience.

Target — Specialty Sales / Guest Service

02/2019 – 08/2022

• Delivered high quality customer service in a fast paced environment.

• Supported store presentation and product availability for food, beverage, and general merchandise areas.

• Assisted guests with product selection and handled escalated service needs.

• Trained new team members on service standards and communication practices.

G.S. Love — Assistant Store Manager

08/2015 – 03/2018

• Led a team of 23 associates, ensuring excellent customer service and efficient store operations.

• Managed scheduling, training, and inventory flow.

• Resolved escalated customer issues and maintained a welcoming environment.

Caregiver (Independent Contractor)

06/2025 – 09/2025

(Optional to keep — shows responsibility, service, and trustworthiness)

• Supported clients with daily tasks, scheduling, and communication.

• Documented updates and maintained a clean, safe environment.

Education

Riverside City College

A.S. Math & Science

A.S. Psychology

ADN Program (Spring 2026)

Riverside Polytechnic High School

Graduated 2015

Certifications

• BLS (CPR & AED)

• First Aid Certified

• Emergency Medical Technician

Contact this candidate