Customer-Focused Live Chat Specialist Resume

NOURHAN GHOZAL

Astoria, NY ***** 347-***-**** *******.******@*******.***

SUMMARY

Dedicated Pharmacy Technician with hands-on experience in prescription processing, inventory management, and patient support. Skilled in using PrimeRx software to ensure accurate and timely medication preparation while maintaining compliance with HIPAA and pharmacy regulations. Adept at multitasking in fast-paced pharmacy settings, delivering excellent customer service, and supporting workflow efficiency.

SKILLS

• Proficient in PrimeRx pharmacy management software

• Prescription processing & refill management

• Medication inventory control & restocking

• Prescription verification under pharmacist supervision

• Patient communication & insurance claim assistance

• HIPAA compliance & confidentiality

• Workflow optimization & prescription tracking

EXPERIENCE

Pharmacy Technician – Rite Aid Pharmacy 01/2020 to 06/2021

• Accurately typed new prescriptions and updated patient information into pharmacy software.

• Processed insurance claims and handled billing issues for Medicaid, Medicare, and private insurance plans.

• Completed prior authorizations (PA) for medications requiring approval, ensuring timely access for patients.

• Collaborated with prescribers and insurance representatives to resolve claim rejections.

• Provided excellent customer service and patient education on prescription coverage.

• Maintained compliance with HIPAA and pharmacy regulations. Pharmacy Technician – Capsule Pharmacy 06/2021 to 12/2023

• Assisted in processing prescriptions and managing refill requests accurately.

• Entered and updated patient profiles, ensuring correct insurance and billing information.

• Prepared and labeled medications under pharmacist supervision.

• Assisted with inventory control and ordering to maintain medication stock levels.

• Provided exceptional customer service, answering patient questions and resolving issues.

• Maintained compliance with HIPAA regulations and company policies. Pharmacy Technician – SUBA PHARMACY 01/2024 to 11/2025

• Process new and refill prescriptions with high accuracy using PrimeRx.

• Verify prescription details and dosages under the supervision of a licensed pharmacist.

• Handle patient refill requests, coordinate with prescribers, and ensure timely preparation.

• Maintain accurate medication inventory and assist with ordering pharmaceuticals.

• Provide outstanding customer service, addressing questions on medications and insurance.

• Support workflow optimization through PrimeRx tools, including label printing and queue management.

• Adhere strictly to HIPAA and pharmacy regulations to protect patient privacy. EDUCATION AND TRAINING

Associate of Science in Biology

LaGuardia Community College – Long Island City, NY

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