Operations Leader with Customer Focus
Resume:
Crystal Roberts Rock
Charleston, IL *****
****************@*****.***
Professional Summary
To be a part of a company that I can utilize my skills set by demonstrating my ability to be an asset to the company, while building and developing my career with and grow. Authorized to work in the US for any employer
Work Experience
Associate
Walmart-Charleston, IL
November 2025 to December 2025
Temporary position for season
Shift Manager
Insomnia Cookies-Charleston, IL
November 2024 to October 2025
Not enough hours company downsized
Shift Manager/Associate
Hucks fuel station-Charleston, IL
November 2020 to October 2024
Cook, register, stock, clean, assist customers, drive thru, prep, inventory, pnls, shift coverage, training etc
Restaurant General Manager
Smokys House of BBQ-Charleston, IL
July 2016 to May 2020
covid-19 cut backs closed resturant
Cook, prep, orders, line cook, schedules, orders, hiring, firing, training, state and county compliance, vendor relations, employee relations, inventory, pnl, sales and revenue daily reporting, payroll, training, customer service, etc. supervising 25+ employees, etc Assistant Manager, Hucks No Room to Advance
hucks-Charleston, IL
March 2007 to April 2016
Customer service, stocking, inventory, profit and loss, daily sales and cash tracking and reporting, vendor relations, customer relations, employee relations, schedules, hiring, firing, training, state and county compliance checks, ordering, customer satisfaction, supervising 15 employees, etc. CNA/Caregiver
Mattoon rehab-Mattoon, IL
November 2012 to August 2013
CNA/Caregiver
Arcola healthcare-Arcola, IL
August 2011 to November 2012
Telemarketer
Solix cmr-Charleston, IL
August 2008 to July 2009
08/2008-07/2009
Solix cmr att disconnect desk pregnancy high risk
Answering incoming telemarketing calls to disconnect phone service attempt to persuade them to keep service by a multitude of different technics, while keeping a high call quality rating and save rate. Manager/Prep
KFC-Casey, IL
March 2007 to September 2008
closed casey location
Cook, prep, training, hiring, scheduled, vendors, pnl, payroll, daily paperwork, employee morale and disciplinary, vendors orders, stocking, customer service, etc Shift Manager/Cashier
Charleston-Charleston, IL
August 2006 to November 2007
Nikos Gyros shift manager closed Charleston location Cook, line, ordering, customer service, employee relations, vendors, hiring training firing etc. General Retail Manager Company Sold
Jumpin Jimmys General-Charleston, IL
June 2005 to October 2006
Orders, hiring, firing, vendors, training, schedules, pnl, cleaning, stocking, customer relations, etc. Company sold and closed several locations
Manager Daughter Passed Away
Wendys Charleston Shift
November 2004 to May 2005
Drive thru, shift lead, customer service, training, register, line, cook, prep, etc. Nail Tech, Anthropology -graduated
Lake land college-Mattoon, IL
2005 to 2005
Certified Nursing Assistant - graduated
RN and Psychology - 1 year left for a double associates degree with all my pre-req completed for a double bachelor's degree after transferring to EIU. The End goal is to complete my master's/Phd in nursing and Psychology. To become a Nurse Practitioner and clinical psychologist. Russ and Lindas Waitress Was not a Good Fit
Russ and lindas-Charleston, IL
May 2004 to November 2004
Waiting on customers, serving tables, cleaning, etc. Better job offer Cook
KFC
October 2003 to May 2004
prep, register, cleaning, stocking, etc.
Education
psychology and nursing practitioner havent finished yet (Associate's degree) lakeland college-Mattoon, IL
June 2020 to December 2021
cna (Associate's degree)
lakeland college-Mattoon, IL
August 2010 to May 2011
nail technition (Associate's degree)
lakeland college-Mattoon, IL
August 2005 to May 2006
High school diploma or GED
charleston high school-Charleston, IL
August 2000 to November 2002
Skills
• Office management
• Coffee experience
• First aid
• Leadership
• Financial acumen
• General academic student support
• Supervising Experience
• Groundskeeping
• Payroll management
• Retail sales transactions
• HR legal compliance
• Utilization management
• Restaurant Management
• Customer service management
• Door-to-door
• Java
• Microsoft Publisher
• Heavy lifting
• Market research
• Hiring
• Payroll
• Management
• Landscape maintenance
• Hospitality
• Recruiting
• Restaurant experience
• Hospice Care
• Laboratory experience
• Nail Care
• Sales
• YouTube
• Events management
• Managing hospitality operations budgets
• Long term care
• Microsoft Access
• Talent acquisition
• Childcare
• Data entry
• Administrative experience
• Google Workspace
• Guest services
• Documentation review
• Social Work
• Organizational skills
• SAS
• Human resources
• Typing
• Microsoft Outlook Calendar
• Accounting software
• Windows
• Shift management
• Vital signs
• Remote work experience
• Customer service
• Accounts receivable
• Financial services
• ADP
• Supervising experience
• Outside sales
• Nail care
• Epic
• Manager experience
• Employee Orientation
• Mentoring
• Data collection
• Telemarketing
• DocuSign
• Executive administrative support
• Presentation skills
• Records maintenance
• EMR Systems
• Upselling
• Patient monitoring
• Succession planning
• iOS
• Territory management
• Beauty & cosmetics sales
• Medication Administration
• Accounts payable
• Vital Signs
• PCA
• Forecasting
• Human resources management
• Communication skills
• Food Safety
• Residential cleaning
• Inside sales
• Google Docs
• Cash handling
• Customer retention
• Front desk
• Medical Imaging
• Laundry
• X (Twitter)
• Individual consumer customer service
• Editing
• Records retention
• Social media management
• Organizational budget management
• Math
• Quick service & fast food restaurant
• Working with people with developmental disabilities
• Proofreading
• Fast learner, friendly, great with people, ability to multi-task, works well in a fast paced stressful environment, responsible, flexible, willingness to learn, understand the importance of following company policy at all times, the ability to problem solve, dependable, reliable, honest, dedicated, hardworking, professional, computer skills (from typing, excel, word, spreadsheet, power point etc). I also have an extensive working knowledge of several types of pos systems, profit and loss report analysis, payroll, digital inventory, ordering systems, build-to, scheduling, hiring, firing, vendors, state and county compliance importance, employee training, suggestive sell importance, employee morale and relations, customer satisfaction, supervising up to 25 employees at any given time, etc.
• Caregiving
• Grilling
• Personal assistant experience
• Active listening
• Computer literacy
• Cleaning
• Operations
• Medical claims
• Technical support
• Microsoft Word
• 5G
• Dusting
• Transcription
• Triage
• Sweeping
• Negotiation
• Quality assurance
• Attention to detail
• Baking
• Medical Records
• Accounting systems
• Nursing
• Bartending
• Record keeping
• Conflict management
• Bar
• Office experience
• Marketing
• Order entry
• Tax experience
• Training & development
• Critical Care Experience
• Construction
• Medical Coding
• Appointment scheduling
• Nursing home experience
• POS systems
• POS
• Client retention
• QuickBooks
• Planograms
• Time management
• Patient Care
• Customer support
• Phone etiquette
• Experience working with students
• Medical records
• Clear language communication
• Cost control
• Phone communication
• Diagnostic evaluation
• Research
• Public speaking
• Property management
• Productivity software
• Problem solving
• Bookkeeping
• Team motivation (leadership skill)
• Office Manager Experience
• Staff scheduling
• Financial operations management
• Account management
• Customer relationship building
• Banquet experience
• Analysis skills
• Empathy
• Custodial experience
• Hospital experience
• Sales management
• Janitorial experience
• Retail Management
• Computer operation
• Profit & Loss statement
• Food service inventory management
• Regulatory compliance
• Team development
• Complaint handling
• Filing
• Computer skills
• Telecommunication
• Creative problem-solving
• Photography - Photography experience (Less than 1 year)
• Banking
• Cooking
• Primary Care Experience
• Social work
• Writing skills
• Microsoft Powerpoint
• Microsoft Outlook
• Skilled nursing facility
• Food safety management
• Cash register
• Product demos
• Managing hospitality teams
• Training
• Cocktail experience
• Microsoft Office
• Administrative tasks
• Interpersonal skills
• Project coordination
• Accounting
• Multitasking
• Video editing - Video editing experience (Less than 1 year)
• Delegation
• Accounting and finance experience
• Mobile devices
• Restaurant management
• Barista experience
• B2B sales
• Outbound calling
• Floor care
• Food safety
• Hospital Experience
• Guest relations
• Medical Office Experience
• Word processing
• Floor cleaning
• Bar management
• Driving
• Landlord-tenant law
• Outbound sales
• Profit and loss analysis
• Written communication
• Talent career development
• Calendar management
• Clerical experience
• Mopping
• Medical writing
• Patient care
• Medical terminology
• Coffee shop
• Inpatient
• Acute care
• Microsoft Excel
• Retail sales
• Google Suite
• Team leadership
• Employment law
• Sanitation procedures
• General management
• Project management
• Mac OS
• Quality Assurance
• Managing patient records
• EHR systems
• SharePoint
• TikTok
• Profit & loss
• Medical administrative support
• Nutrition
• Care plans
• Load & unload
• Fair Housing regulations
• Merchandising
• Canvassing
• Laboratory Experience
• Salesforce
• Relationship management
• Hospitality management
Certifications and Licenses
CNA
June 2011 to Present
State Tested Nursing Assistant
2011 to Present
CPR Certification
Certified Home Health Aide
Driver's License
food service management
2023 to 2028
basset
2023 to 2026
Food Safety Manager Certification
Class D
First Aid Certification
ServSafe
Food Handler Certification
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