Customer Service Specialist with Security Background
Resume:
Jeanie Rowland
Customer Service Representative
Contact
Email:
**************@*****.***
Phone:
Address:
Bolton, Ms, 39041
Professional Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Experience
Customer Service Representative
Entergy Mississippi, Jackson, Ms / Jun 2009 - Dec 2013
Maintained professionalism when dealing with difficult customers.
Handled customer complaints and inquiries in a courteous and efficient manner.
Provided customer service to ensure customer satisfaction.
Customer Service Representative
TempStaff, Jackson, Ms / Nov 2008 - Jun 2009
Maintained professionalism when dealing with difficult customers.
Handled customer complaints and inquiries in a courteous and efficient manner.
Provided customer service to ensure customer satisfaction
Prison Guard
MDOC, Raymond, Ms / Jun 2007 - Oct 2008
Enforced rules and regulations among prisoners in an effort to promote safety.
Adhered to all security protocols while on duty as a Prison Guard.
Observed behavior patterns among prisoners in order to detect signs of unrest or discontentment.
Field Relief Manager
U-Haul Company of Mississippi, Jackson, Ms / Aug 2006 - Jun 2007
Utilized problem solving techniques to resolve challenging situations promptly and efficiently.
Established effective communication channels between management, employees and customers.
Ensured compliance with company policies, procedures and applicable laws at all times.
Manager
U-Haul Company of Mississippi, Jackson, Ms / Jun 2004 - Aug 2006
Mentored and trained new employees on company policies and procedures.
Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Customer Service Representative
U-Haul Company of Mississippi, Jackson, Ms / Jun 2002 - Jun 2004
Maintained professionalism when dealing with difficult customers.
Provided customer service to ensure customer satisfaction.
Manager
U-Haul Company of Mississippi, Jackson, Ms / Jun 1997 - Jun 2002
Mentored and trained new employees on company policies and procedures.
Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Education
American Institute of Commerce
Dallas, Tx
Executive Secretarial w/ Medical Specialization
(1990)
Irving High School
Irving Tx
(1989)
Skills
Stocking and Replenishing
Customer Relations
Retail Sales Customer Service
Sales Expertise
Active Listening
Fleet Dispatching
Credit Card Payment Processing
Report Preparation
Multi-Line Telephone Operation
Understanding Customer Needs
Call Center Operations
Conflict Resolution
Order and Refund Processing
Billing Adjustments and Refunds
Time Management
Customer Service
Critical Thinking
10-Key
References
References available upon request
Contact this candidate