Professional Resume Title: Versatile Customer Service & Support

Professional Abilities:

Over ** years of experience in Customer Service as leasing agent, sales, and enumeration or auditing

Excellent communication skills

Ability to prioritize tasks meeting deadlines and goals

Work within groups or independently

Knowledge with mental illness as well as causes and treatment

Ability to maintain a professional demeanor when in high-pressure environments

Client Advocacy & Support, CPR, AED, and First Aid Certification (Adult/Infant/Child, valid 2025-2027), Obtained fingerprint clearance

PDF Proficiency in Microsoft Office Suite, Office 360, Photoshop, and Soda PDF Desktop 14

Teaching and creating lesson plans while substitute teaching

Over 2 years in cashiering and cash handling experience working at various convenience stores

Professional Experience:

Springhill Missionary Baptist Church 2018- Present

Church Secretary

Draft and prepare official church documents including Baptismal, Ordination, Bulletins, Marriage, and license certificates

Manage correspondence, speaker invitations, and recommendations

Organize records, oversee facilities related needs, and coordinate repair efforts

Consumer Direct Care Network 2015-Present

Attendant Care Worker/Direct Support

Assist clients with personal care needs including bathing, grooming, cooking, and shopping

Coordinate doctor visits, prescription refills, and medication reminders

Support independence by helping with bill payments, scheduling, and transportation

Prent Corporation 2023- 2025

Inspector Packer

Inspected thermoformed parts with precision to ensure quality control

Packaged and prepared plastic parts for domestic and global shipments

Supported warehouse operations by maintaining organized workflows and meeting production deadlines

Northland Family Help Center 2011-2022

Youth Shelter Advocate (Behavioral Health Worker)

Conducted intake procedures and maintain accurate census records

Supported youth in crisis by coordinating court proceedings, custody matters, enrollment in school, and appointments

Provided advocacy and direct care, including daily living assistance and recreational activities

Managed case files, documentation, and compliance requirements

Education:

Texas A&M University-CC 2004 Bachelor of Arts in Psychology Minor in Criminal Justice

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