Salesforce Admin/Developer with Logistics Focus

MELIKE KARACA

Salesforce Admin/Developer

475-***-**** ************@******.*** STAMFORD/CONNECTICUT

EXPERIENCE

UPS - Salesforce Admin/Developer

**/**** – Current USA

• Designed custom Salesforce apps for shipment tracking, inventory management, and delivery scheduling using Apex, Flows, and LWC

• Built responsive Lightning pages for real-time shipping and warehouse visibility

• Automated order fulfillment using Flows and Process Builder, reducing manual effort by 30%

• Created and maintained custom Reports and Dashboards for shipment and inventory insights

• Managed user access, profiles, roles, and sharing settings to ensure proper data visibility

• Developed Apex triggers for delivery prioritization and route optimization

• Integrated Salesforce with external logistics platforms via REST APIs

• Maintained data quality through duplicate rules, validation rules, and batch processes Amazon - Self Employed-Owner

06/2019 - 11/2021 USA

• Inventory control

• Processing of customer orders

• Handling of bill of materials

• Monthly budgeting and forecasting

• Handle customer inquiries and returns

Norwalk Community College - Nursing Dept- Managing Assistant 09/2017 - 07/2019 USA

• Office Support

• Lesson Prep Distribution

• Schedule Management

ETC Telecommunication Company - Business Management Specialist 01/2010 - 06/2014 Turkey

• Managed work orders and Invoice Management

• Inventory entry and support

• Enable Oracle program development

• Assigning fiber optic cable path for excavating field work through Oracle software

• Illustration of fiber cable transits on Google Earth Pro

• Activate Internet signal and connections for assigned buildings

• Daily internal task meetings with field team to structure communication Halkbank - Data Entry Operator 04/2008 - 01/2010 Turkey EDUCATION

Degree and Field of Study / Norwalk Community College 10/2015 - 10/2018 USA Business Administration / Anadolu University 10/2008 - 10/2012 Turkey Computer Technology and Programming / Istanbul Kultur University 01/2006 - 03/2008 Turkey CERTIFICATE

Salesforce Developer

Salesforce Admin

Salesforce AI Associate

Trailhead Ranger

Work Safety: Ergonomics risks and precautions training in occupational safety

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