Pharmacy Technician with 15+ Years Experience

Defny Polanco

Charlotte, NC ***** 980-***-**** ***********@*****.***

Bilingual: English & Spanish

Professional Summary

Pharmacy Technician and Customer Service Professional with 15+ years of experience in prescription processing, inventory control, data entry, and patient support. Strong knowledge of pharmacy operations, regulatory compliance, and fast-paced healthcare environments.

Core Skills

Prescription Processing • Data Entry • Customer Service • Medication Preparation • Insurance Systems • Inventory Control • Regulatory Compliance • Retail Pharmacy Operations • Microsoft Office • Delivery & Logistics Professional Experience

Pharmacy Technician – RX Plus Pharmacy, Glendale, NY (2002–2012)

• Filled high-volume prescriptions and entered data into electronic systems

• Communicated with physicians for authorizations

• Assisted customers and maintained medication inventory

• Ensured compliance with pharmacy safety and quality standards Pharmacy Technician – Kings Pharmacy, Jamaica, NY (1993–1997)

• Prepared prescriptions and supported daily pharmacy operations

• Provided customer service and managed phone communications Pharmacy Technician – CVS Health (2019–2020)

Assisted pharmacists with prescription processing, data entry, and customer service in a high-volume retail setting. Courier – FedEx Express, PA (2013–2016)

Handled timely deliveries and pickups, maintained route documentation, and provided professional customer service. Education & Credentials

Certificate in Medical Coding & Billing • AAS in Healthcare Administration • BS in Health Information Management (In Progress)