Retail & Enrollment Specialist with Strong Customer Focus

DESTINY GAINES

****************@*****.*** 480-***-**** Phoenix, USA 85042

Summary

Results-oriented individual with a passion for continuous learning and innovation, dedicated to improving processes and enhancing customer experiences. Adaptable and resourceful, with a proven ability to deliver meaningful results and drive success.

Skills

Time management

Policy and procedure adherence

Cash handling

Teamwork and collaboration

Multi-tasking strength

Customer engagement

Written and oral communication

Exceptional customer service

Experience

Enrollment Specialist Recora Health - Phoenix, AZ 01/2023 - 02/2024

-Conducted outbound calls to referred patients, providing detailed information about the cardiac rehab program and assisting with enrollment and session scheduling

-Managed patient inquiries through inbound calls, addressing questions about program details, costs, and insurance coverage

-Documented patient information, confirmed insurance eligibility, and scheduled initial and follow-up sessions using multiple systems

-Sent emails with program flyers, scheduled callbacks, and provided troubleshooting support for downloading and using the company's app

-Followed up with patients who missed sessions and coordinated rescheduling to ensure program participation and continuity

Sales associate HomeGoods - Phoenix, AZ 02/2024 - 07/2024

-Processed cash and card transactions, handled returns, and assisted customers with inquiries using the store's inventory system

-Ensured accurate tagging and placement of merchandise, reorganized store sections, and restocked shelves with returned and new items

-Promoted and enrolled customers in the TJ Maxx credit card program, highlighting benefits like discounts and rewards

Retail Merchandise Processor Goodwill of Central & Northern Arizona - Chandler, AZ 03/2025 - 07/2025

-Performed morning pulls to create floor space for new merchandise, ensuring continuous inventory rotation

-Sorted and inspected large volumes of donated clothing from gaylord containers, selecting quality items for resale within strict 30-minute processing deadlines

-Assisted with hanging and occasional pricing of merchandise in line with company standards

-Tagged racks of clothing and efficiently rolled them to the sales floor, placing items in designated departments within 20 minutes or less

-Stocked hangers daily and maintained a clean, organized processing area to support productivity goals Store Protection Specialist Ross- Mesa, AZ 08/2025 - 11/2025

-Monitored store environment to identify safety hazards and loss prevention risks, both internal and external

-Maintained a visible security presence while delivering professional customer interactions

-Greeted customers upon entry and verified receipts for audits

-Collaborated with management to address safety concerns and operational issues

-Conducted regular floor walks to reduce shrink and support merchandise recovery Education

South Mountain Community College Phoenix, AZ 05/2025 AAS: Business

South Mountain High School Phoenix, AZ 05/2022 High School Diploma

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