Operations & Fulfillment Leader with Military Precision

Dexter Pike

● Operational Manager ●

832-***-**** **********@*****.*** Cypress, TX

PROFESSINAL SUMMARY

Twenty-year Army veteran with decades of experience with team leadership, operational management, and strategic planning. Utilizes strong interpersonal and organizational skills to drive departmental success. Track record of enhancing team performance and implementing process improvements.

AREAS OF EXPERTISE

PROFESSIONAL SKILLS

Problem-solving Leadership Policy Development Process Improvement Conflict Resolution Cross-Functional Team Collaboration Project Management

PROFESSIONAL EXPERIENCE

Fulfilment Department Supervisor, Lowes Home Improvement Cypress, TX January 2023 - November 2025

Served as a key partner in supporting the warehouse by assisting in cross-department training and management of daily operations as a member of management.

Supervised daily operations of the fulfillment department, ensuring timely processing of customer orders.

Accurately pulled in-store, curbside and delivery orders where quality and quantity were vital for customer satisfaction.

Implemented streamlined processes for order fulfillment, reducing average processing time by 15%.

Senior trainer on store power equipment, including Order Picker, Short Reach Truck, Power Stock Lift, Electrical Pallet Jack, Drivable Power Lift, and Propane-fueled Forklift.

Responsible for training delivery coordinators on correctly pulling and securing orders for delivery from the facility.

Delivery Coordinator, Lowes Home Improvement Cypress, TX December 2018 – January 2023

Played a key role in supporting delivery operations by organizing schedules, preparing orders, and helping ensure accurate, on-time deliveries through effective coordination and clear communication

Responsible for pulling, securing, staging and loading the delivery trucks with customers’ orders.

Coordinated delivery schedules to optimize logistics and ensure timely customer service.

Responsible for contacting customers to ensure accurate delivery timelines were met.

Operate power equipment to successfully place orders in a safe and timely manner.

Military Training Instructor, Raytheon–Afghanistan National Army Special Operations Command (ANASOC) Afghanistan

January 2018 – December 2018

Provided instruction and mentorship in the Cobra Strike Maneuver Course and MSFV operations, training soldiers and cadets in vehicle use, maintenance, weapons skills, and instructor readiness

Instructor, Trainer and Mentor for the Cobra Strike Maneuver Course (CSMC), Mobile Strike Force Vehicle (MSFV) Operators course.

Responsible for training the Afghanistan National Army Soldiers on the operation of the Mobile Strike Force Vehicle (MSFV) to include classroom lessons, maintenance, weapons training and qualification, Gunnery skills and crew qualifications, recovery and drivers training.

Trained and mentored the Cobra Strike Maneuver Course cadets to enhance their knowledge of the Mobile Strike Force Vehicle (MSFV) to assist them as instructors.

Field Service Representative, Textron Systems Support Solutions Camp Blackhorse, Kabul, Afghanistan July 2016 – January 2018

Trained and mentored Afghanistan National Army soldiers as a Field Service Representative on MSFV maintenance, leading a 12-week program while ensuring all safety protocols were followed.

Field Service Representative trainer/mentor on the Mobile Strike Force Vehicle

Responsible for training and mentoring the Afghanistan National Army Soldiers on 30/40 level maintenance tasks

Train and Mentor, a 12-week maintenance program and ensure that all safety protocols were followed

Paint Department Manager, Lowes Home Improvement Cypress, TX December 2014 – July 2016

Managed the paint department, training and developing 5 employees, delivering excellent customer service, and maintaining a safe, hazard-free workplace.

Department manager paint, responsible for the training and development of 5 employees

Responsible for delivering great customer service to enhance sales for the entire store

Maintain a safe and hazard-free workplace for customers as well as employees

Site Lead, Textron Systems Support Solutions Camp Blackhorse, Kabul, Afghanistan August 2011 – December 2014

Supervised a team of US trainers and Afghanistan interpreters to deliver OPNET and FLMNET programs, overseeing training, welfare, and safety while coordinating and evaluating MSFV instruction for the Afghan National Army.

Supervise a team of forty-eight US trainers and forty-nine Afghanistan interpreters on the Operator’s New Equipment Training (OPNET) and Field Level Maintenance New Equipment Training (FLMNET) for the Afghanistan National Army to help sustain their Army

Directly responsible for the training, welfare and safety of all US trainers deployed at six different locations throughout Afghanistan

Coordinate and evaluate training given to the Afghanistan National Army Soldiers on the Mobile Strike Force Vehicle (MSFV)

Driver, Lowes Home Improvement Cypress, TX October 2010 – August 2011

Worked as a delivery driver and stock team member, providing excellent customer service, ensuring product availability, and maintaining a safe, hazard-free workplace.

Worked as delivery driver, delivering great customer service to enhance sales for the entire store

Transferred to the Stock team to ensure that all products were available and ready for customers

Maintain a safe and hazard free workplace for customers as well as employees

Instructor/Training, Military Professional Resources (MPRI) Gardez, Afghanistan October 2008 – October 2010

Developed and instructed an 8-week program for the Afghanistan National Army on logistics, vehicle maintenance, driver training, and weapons skills for the Up-Armored HMMWV, while managing records, counseling, and personnel actions for local interpreters.

Responsible for developing a program of Instructions to train the Afghanistan National Army in the technology necessary to modernize their Armed Forces

Instructs an 8-week course in logistics, vehicle maintenance, drivers training, and weapons marksmanship to the Afghanistan National Army on the Up-Armored HMMWV (UAH)

Responsible for maintaining time and attendance records, employee counseling, promotions, awards and disciplinary actions for all Local National Interpreters

EDUCATION

Associate degree, Central Texas College, Ft. Stewart, GA

Advanced Leadership and Management Training, U.S. Army, Ft. Jackson, South Carolina

Certification, Recruiting and Marketing, U.S. Army, Ft. Jackson, South Carolina

Military Career

United States Army January 1985-February 2005

-Station Manager, Chicago, Illinois 2002-2005 -Platoon Sergeant, Schweinfurt, Germany 2001-2002

-Recruiter, Athens Georgia 1998-2001 -Armor Crew Member, Ft. Carson, CO 1985- 1998

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