Administrative Assistant and Customer Relations
Resume:
Tracy Shoemaker
************@*****.***
Summary
Customer service and administrative professional. Effective problem solver with strong attention to detail and ability to prioritize and manage multiple projects and deadlines. Experience working independently or as part of a team.
Professional Experience
Tax Operations Associate
Speiker and Company
May 2025 – January 29, 2026
Supported tax operations during peak season
Assisted in setting up and managing a team handling approximately 2,000 clients
Provided client service and administrative support
Maintained accuracy and organization under strict deadlines
Host
Lucky’s
August 2025 – August 2025
Greeted and seated guests in a fast-paced restaurant environment
Managed wait lists and coordinated with servers
Provided customer service while maintaining cleanliness and safety standards
Legal Assistant
Blahnik, Prchal & Stoll, PLLC
July 2024 – October 2024
Support attorneys in their practice areas
Provide customer service to clients
Answer phone calls and direct them to the appropriate party
Field inquiries from the general public
Schedule appointments and manage calendars
Process physical mail and email sent to a shared inbox
Process and enter client payments
Maintain physical and digital document storage
Legal Assistant
Scott County Attorney
February 2024 – July 2024
Performs detailed legal support and inputs into database
Exercises independent judgement regarding duties in accordance with policy and procedures
Assists the public via walk-ins and receives incoming calls and determines who it should go to if further information is needed
Enters data into MCAPS
Processes files from the courts
Operations Associate Civic/Family Court
Dakota County Court
March 2019 – April 2023
Coordinate conciliation hearings in person and on Zoom
Process harassment and restraining orders
Review legal documents for accuracy and compliance with rules
Work with judges and attorneys to process documents, gather information, and assist with inquiries
Perform a variety of courtroom clerical duties: preparing case files and forms, checking people in, swearing in the jury panel, case progress reports
Senior Traffic and Criminal Division Clerk
Dakota County Court
September 2007 – March 2019
Worked closely with chief judges, prosecuting attorneys, law enforcement, criminal justice partners as well as with claimants in court hearings
Served as courtroom clerk handling high volume, fast paced courtrooms
Issued probation violations, managed issuance of warrants and administered oaths
Knowledge of current criminal policies, procedures and processes used by the court
Facilitated bi-monthly orders and reports
Performed daily counter work and interaction with expungements
Experience handling a multitude of personalities and various cultures
Regularly requested to perform additional tasks, switch positions at short notice
and improvise
Criminal Senior Court Clerk
Scott County Court
November 2005 – September 2007
Processed criminal courts files in Excel format
Managed PSI’s and Rule 20’s
Updated court arraignments, orders and calendars
Processed incoming correspondence
Daily counter work, problem solving
Claim’s Adjuster
Lumberman’s Underwriting Alliance
September 1989 – November 2005
Managed, investigated and controlled 150 worker’s compensation claim files
Well versed in compliance and regulations
Coordinated statements
Directed outside adjusters, 3-point contact
Formulated plans for resolution
Direct Manager of outside medical treatment, outside rehabilitation, vendors and cost containment on procedures based on claims
Negotiated settlements with claimants and attorneys
Understood and applied common and statutory law as it pertained to workers compensation cases
Basic understanding of general liability, subrogation wrongful discharge and associated employment issues
Other Professional Skills
MNCIS, Vlaklix, Outlook, Excel, Word, Microfilm, Application X-tender and
Legacy Systems
E-filing, e-serving, managing and indexing
Fast adaptation to new software and new processes
Served on various internal committees and task forces
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