Customer Experience Specialist with 10+ Years /analysis

Malana Surrell

*************@*****.*** 903-***-**** Dallas, TX

SUMMARY

Customer-focused professional with 10 years of experience seeking a Customer Experience Representative role. Proven track record in achieving performance goals and providing provider assistance through effective communication and problem-solving. Strong background in managing teams, ensuring quality standards, and addressing customer needs across diverse industries.

WORK EXPERIENCE

SSC Services for Education Dallas, TX

Shift Supervisor Oct 2023 - Present

• Ensure cleanliness and organization by maintaining high standards and attention to detail.

• Manage time efficiently to complete tasks within established schedules and effectively address unexpected issues.

• Communicate effectively with team members and guests to meet their needs and address concerns. Pilot Catastrophe Services Dallas, TX

Independent Insurance Adjuster Oct 2022 - Present

• Conduct thorough investigations of claims to gather and analyze evidence, determining the extent of liability.

• Negotiate fair settlements while ensuring clear and effective communication with all parties involved.

• Ensure accurate processing of payments, maintaining integrity and precision in claims resolution. DB Schenker Wilmer, TX

Reach Truck Operator Sep 2022 - Present

• Conduct thorough inspections and assessments of damaged property or goods to evaluate company liability.

• Gather and organize evidence, such as photographs and reports, to support claims processing.

• Accurately identify and record damaged items for comprehensive claims documentation.

• Coordinate and communicate with various parties to ensure efficient claims resolution and follow-up actions. Chewy Dallas, TX

Fulfillment Associate Jan 2020 - Present

• Conduct thorough inspections of incoming shipments to ensure accuracy and quality.

• Operate reach trucks to efficiently manage and organize inventory.

• Investigate and resolve discrepancies in received goods, documenting findings and actions taken.

• Train new employees on best practices, safety protocols, and operational procedures. Jenny Beauty Supply Dallas, TX

Manager Jan 2015 - Present

• Manage a team of 8 employees, ensuring efficient daily operations and workflow.

• Conduct inspections and assessments of incoming hair products to verify quality and condition.

• Coordinate and process online orders, ensuring accurate picking, packing, and shipping.

• Monitor inventory levels, placing orders and ensuring timely restocking of products. CERTIFICATIONS

Licensed Insurance Adjuster May 2022 to October 2025 SKILLS

Rda • Attention To Detail • Problem Solving

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