Customer-Focused Operations Professional

MEGAN FUNK

Macclenny, FL 904-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Reliable and detail-oriented professional with strong customer service, time management, and problem-solving skills. Eager to return to the workforce after focusing on family. Recently refreshed professional skills through flexible gig work as a DoorDash delivery driver, consistently maintaining a 4.9-star customer rating and efficient performance while adapting to dynamic schedules. Proven ability to multitask, communicate effectively, and meet deadlines in fast-paced environments. Seeking a role where I can contribute positive attitude and a strong work ethic.

SKILLS

• Customer Service & Conflict Resolution

• Time Management & Scheduling

• Route Optimization & Navigation

• Multitasking in High-Pressure Environments

• Verbal & Written Communication

• Independent Work & Self-Motivation

• Data Entry & Market Research

PROFESSIONAL EXPERIENCE

Delivery Driver (Independent Contractor)

DoorDash, Jacksonville, FL (and various locations) 2021 – Present

• Completed over 2,000 deliveries with a consistent 4.9-star customer service rating, demonstrating reliability and attention to detail.

• Managed time-sensitive orders in dynamic, real-time environments to ensure on-time performance.

• Utilized GPS technology and route planning to optimize delivery times and efficiency.

• Provided friendly, professional customer service, promptly resolving issues to ensure positive experiences.

• Maintained accurate records, tracked earnings, and handled payments independently as a self-employed contractor.

Full-Time Parent & Family Manager

2010 – 2021

• Coordinated schedules, appointments, travel arrangements, and family activities across multiple locations.

• Managed household budgets and developed strong organization and communication skills through daily family leadership.

Nurse Assistant

Twin Pines Nursing Home, Kirksville, MO

2010

• Assisted elderly residents with all daily needs, providing compassionate care and support.

Assistant Manager

Westport Liquors, Kirksville, MO

2009

• Handled scheduling, ordered inventory, performed nightly audits, and managed deposits. Telephone Interviewer

Maritz Research, Kirksville, MO

2006 – 2008

• Conducted market research interviews for major U.S. companies, following scripts verbatim and accurately recording responses for data analysis. EDUCATION

High School Diploma

Kirksville High School, Kirksville, MO

2005

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