Remote Office & Customer Service Specialist
Resume:
Debra Garcia
Hesperia, CA ***44
*****.**********@*****.***
Objective
To apply my experience in a challenging position that allows me to learn, grow, and contribute my knowledge while working with a company that values hard work and provides opportunities for advancement.
Work Experience
DEC 2022 - JUNE 2025
XPO, Fontana - Office Manage
● Oversee daily office operations to ensure efficiency and organization also, keeping the office environment clean, safe, and well-maintained.
● Maintain office supplies inventory; order and restock as needed.
● Provide administrative support to executives and staff.
● Schedule and coordinate meetings, appointments, and travel arrangements.
● Develop and implement office procedures and best practices, Identify opportunities to improve workflow efficiency.
MAY 2004 - DEC 2022
XPO, Fontana - Customer Service Representative
● Schedule delivery appointments for customers.
● Bill shipments pursuant to applicable tariffs and pricing agreements.
● Understanding the high pace and demand of the service product that XPO freight commits to our customer.
● Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing invoicing questions.
● Data entry and scheduling pick up and deliveries. JULY 2000 - MAY 2004
Crescent Trucking, Downey CA - Customer Service Representative
● Perform general clerical duties assigned, including answering calls, filling and billing.
● Communicate with customers, dispatch, and clerks via e-mail and phone regarding schedules and issues with shipment.
● Process over, short and damaged freight and related documentation for customer resolutions.
2
Education
AUGUST 1992 - MAY 1997
Bermudez, Pico Rivera CA - High School Diploma
References
Liliana Esquibel
Assistant Service Manager, XPO LessThan-Truckload
*******.********@***.*** 909-***-****
Former Manager (2022-2025)
Michelle Blanco
Account Executive XPO Less Than-Truckload
********.******@***.*** 951-***-****
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