General Office Assistant with 14+ Years in Property Management

Keisha McDuffey

I have over ** years Leasing / Property management experience. As well as over 14 years janitorial experience and supervisor experience

Toledo, OH 43608

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+1-419-***-****

Professional Summary

I'm a very hard worker, very dependable. I have over 14 years in the Industry. I started as a leasing agent; I have been a Property Manager for over 14 years. I get along well with others and work well alone, very driven and I enjoy what I do great problem solver. And very good at collecting and maintaining delinquency.

Authorized to work in the US for any employer

Work Experience

Property Manager Single family homes

Great Lakes Realty Inc-Willoughby, OH

September 2022 to Present

1. I manage all aspects of the property . I handle resident conflicts, unit inspections, lease renewals, answer the phones, handle all delinquency, file evictions, go to court, make sure all work orders are done in a timely manner. File audits, MOR's, REAC lease violations and anything else asked of me by my superiors.

Property Manager

Vistula Management Company-Toledo, OH

June 2016 to September 2022

• As the Property Manager for Vistula Heritage ll and South Toledo Homes I Filed evictions, process rent payments, lease renewals, handle all delinquency. supervise all staff. Prepare for MOR's and REAC's, make sure unit turns are done in a timely manner, make sure all HUD guidelines are followed.

• Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications

• Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations

• Implemented preventative maintenance programs, extending the lifespan of property systems and reducing overall maintenance costs

• Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment

• Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction

• Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management Janitorial Worker

Advance Clean-Toledo, OH

March 2018 to July 2019

I clean several banks nightly . Pull trash, dust, mop, vacuum, clean and stock restrooms, set alarms, order supplies .

• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting

• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies

• Managed waste disposal by emptying trash bins and recycling containers in a timely manner

• Maintained inventory of cleaning supplies and notified supervisor when reordering was necessary

• Maintained a high standard of cleanliness throughout the facility to create a pleasant environment for staff and visitors

Leasing Consultant/finance and collection manager

Westminster/Miracle manor and Abby run-Toledo, OH

February 2014 to June 2016

Responsibilities

I show and lease all apartments, answer phones, collect rent, process rent, put in and follow up on work orders.

Accomplishments

promoted to finance and collection manager/ great at collecting and resident retention. Skills Used

computer, phones, fax, email

• Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest

• Performed thorough background checks on applicants, including credit history verification and employment verification

• Responded promptly to tenant inquiries, addressing concerns or maintenance requests in a timely manner

• Maintained strong relationships with existing tenants through regular communication and proactive problem-solving

• Implemented innovative resident retention initiatives such as referral programs and community events to foster a sense of belonging among residents

• Collaborated with property owners to establish competitive rental rates based on market analysis while maximizing profitability

• Prepared comprehensive leasing reports for management review, analyzing key metrics such as vacancy rates, turnover rates, and revenue growth

• Coordinated move-in/move-out processes including unit inspections, lease signings, security deposit handling, utility transfers etc

Senior leasing consultant

Monarch Investment-Toledo, OH

December 2012 to January 2014

I meet and greet prospects, show apartments, enter all information into our Yardi system, run credit checks, take work orders, answer phones, tours, answer emails, post daily craigslist ads, marketing, and any thing the property manager request of me. Section 8 paper work, collect rent, handle conflict, I can also be found on LinkedIn. Hard worker, dependable and can start immediately. I have worked on 3 properties since I been with the company Gateway townhomes in Romulus 344 units, Valley stream in Maumee 387 units, currently at Executive towers 149 units Education

Business (Associate of Applied Business Degree)

Statuzenberger College-Toledo, OH

2003 to 2005

Upper secondary education

Associate's degree

Skills

• Industrial cleaning

• Microsoft Office

• Resource allocation

• Communication platforms

• Accounts Payable

• Technical Proficiency

• Microsoft Outlook

• Accounting and finance experience

• Child welfare

• Customer relationship management

• Organizational skills

• Retail sales

• Case management

• Safe work practices

• Experience with individuals with substance use disorders

• Operations management

• Dusting

• Social media platforms

• Manager experience

• Tenant account reconciliation

• Property showing

• Typing

• Civil rights

• Sanitizing surfaces

• Pallet jack

• Escrow

• Teamwork

• Property management

• General manager experience

• Commercial facility sanitation experience

• Experience with individuals from underserved communities

• Profit and loss analysis

• Phone communication

• Organizational budget management

• Windows

• Group home experience

• Attention to detail

• Program management

• Training & development

• Business management

• Relationship building

• Analysis skills

• Fair Housing regulations

• Marketing

• Section 8

• Customer complaint resolution

• Store management

• Assistant manager experience

• Word

• Sales

• Professional networking

• Time management

• Employee evaluation

• Customer retention

• Working with families

• Public health law policy knowledge

• Business development

• Communication skills

• Classroom experience

• Proofreading

• Facility inspection

• cutomer service, problem solving, computers, phones, fax, ect

• Office Management

• Mobile devices

• Vacuuming

• Yardi

• Team leadership

• Tax experience

• Zoom

• Accounts Receivable

• Computer skills

• Grammar Experience

• Photography

• Working with people with disabilities

• Real estate administrative experience

• Renovation

• Custodial experience

• Office experience

• Motivational interviewing

• Writing skills

• Sanitation

• Project management software

• Stocking

• Utilization management

• Data collection

• Property renting

• Office cleaning

• Team lead experience

• Tenants

• Deal closing

• Basic life support

• Flexibility

• Financial report writing

• Warehouse experience

• Appointment scheduling

• Property management tools

• Workday

• Negotiation

• Staff development

• Cleaning surfaces

• Maintenance management

• Substance abuse

• CRM system proficiency

• Computer literacy

• Basic math

• Pricing

• Managing budgets in a finance role

• Conflict management

• Project management

• Event cleanup

• Disinfecting surfaces

• Senior leadership

• Data entry

• Trash removal

• Commercial real estate clients

• Financial acumen

• Task prioritization

• Resident's rights

• Experience with individuals with mental health conditions

• Management

• Legal administrative experience

• Regulatory compliance

• Janitorial experience

• Cleaning

• Team management

• Process management

• Phone etiquette

• Window cleaning

• Microsoft Powerpoint

• English

• Experience with children

• Administrative experience

• Productivity software

• Market research

• Word processing

• Team development

• Facilities management

• Expense management

• Supervising experience

• Working with people with developmental disabilities

• Security

• Commercial cleaning

• Microsoft Word

• Customer service

• Plumbing

• LIHTC

• Real estate due diligence

• Hand tools

• Microsoft Excel

• Self-direction

• Tax compliance management

• Senior care

• Filing

• Industrial equipment

• Contracts

• Customer follow-ups

• Property leasing

• Complaint handling

• Public health

• Performance evaluation

• Accounting

• Property maintenance

• Team motivation (leadership skill)

• Landlord-tenant law

• Multifamily properties

• Photo editing

• Leadership

• Multitasking

• HUD

• Budgeting

• Packing

• Emergency management

• Mopping

• Office management

• Managing customer accounts

• Written communication

• Sales management systems proficiency

Certifications and Licenses

Driver's License

Paralegal Certificate

Additional Information

I have over 14 years janitorial experience . I have also worked with the homeless, seniors direct care as a home monitor and helped homeless to fine housing.

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