Security Professional with Customer Service Focus

Chimere F. Nwenu

631-***-**** Bronx, NY ***** ************@*****.***

OBJECTIVE:

To obtain a position with an organization where I can utilize my present and past experiences, education, and training, as well as my interpersonal skills, to provide the highest level of customer service.

EDUCATION

Liberty University, Lynchburg, VA

Bachelor of Science, Public Administration

Jun. 2010 – May. 2023

Liberty University, Lynchburg, VA

Associate of Arts, Criminal Justice

Jan. 2018 – Jun. 2020

Royal Learning Institute

Certification, Medical Billing

Feb. 2021 – Mar. 2021

CERTIFICATIONS

Annual Security Guards (8 Hours), 01/2026

TSO Training Program (80 Hours), 02/2023 - 02/2023

Professional Protection Security Service, 09/2016 - 09/2016

WORK EXPERIENCE

Transportation Security Administration Queens, NY

Transportation Security Officer (TSO) Jul. 2022 – Jan. 2026

Operated various screening equipment and technology to identify dangerous objects in baggage, cargo, and/or on passengers, and prevented those objects from being transported onto aircraft

Performed searches and screening, which included physical interaction with passengers (e.g., pat downs, property searches), conducted bag searches, and lifted and carried bags, bins, and property weighing up to 50lbs.

Interacted with the public, gave directions, and responded to inquiries; retained and implemented knowledge of all applicable Standard Operating Procedures; controlled terminal entry and exit points

Security Industry Specialist (Cartier Mansion) New York, NY

Security Specialist Mar. 2019 – Aug. 20222

Inspected and patrolled premises regularly; Monitored property entrance and reported any suspicious behaviors and happenings

Secured all exits, doors, and windows with monitoring surveillance cameras; responded to alarms and reacted promptly

Submitted reports of daily surveillance activity and every suspicious activity

Macy’s New York, NY

Asset Protection Associate Dec. 2016 - Nov. 2018

Observed customers throughout the store to monitor shrink control, safety, and customer service.

Apprehended shoplifters in accordance with state, local laws, and company policies.

Monitored the receiving and storage areas and conducted delivery audits to detect vendor fraud, associate dishonesty, and compliance with proper receiving policies and procedures.

Assisted in the performance of loss prevention-related inspections; conducted investigations in the direction of the Loss Prevention Management.

Koka International Hotel Anambra State, Nigeria

Hotel Manager Feb. 2009 – Nov 2016

Effectively managed the daily operations of the hotel; planned and directed operations of all departments.

Monitored and maintained financial performance; accounted for overall guest satisfaction; Resolved guests’ problems.

Conducted daily standup meetings with staff and noted changes to the company’s material condition status report.

Christ the King Seminary Anambra State, Nigeria

Teacher Assistant Jan. 1999 – Nov. 2009

Coordinated with classroom teachers to determine daily tasks, prepared materials for lessons, demonstrations, and bulletin boards.

Worked with students individually or in small groups for extension and remediation

Maintained detailed records of students’ progress on instructional or behavioral goals

Attended staff meetings, professional development, and training sessions

Awards

The National Society of Collegiate Scholars

Mar. 22, 2019

Skills & Abilities

Computer: Knowledge of PC format: Word

Communication

Management and documentation

Organization and prioritization

Social Skills

Problem Solving

Medical terminology

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