Senior Program & Portfolio Manager, PMP, MBA, ITIL Expert
Resume:
Jessica Roettele, PMP, MBA, ITIL 513-***-****
**** ******* ****** ******* ** 45150 ************@*******.*** Professional Profile
Experienced Program and Portfolio Manager and PMP Certified Senior Project Manager with 18 years of leading diverse technology projects, across multiple industries. High energy, positive impact PM able to lead large, diverse, cross functional Global teams. Excellent communicator comfortable interfacing with external and internal customers at all levels. Skill Areas
Portfolio/Program/Project Mgmt:
• IT POS, IT Retail, IT Finance
• Retail POS/Self Checkout Solution
Integration
• JDE Upgrade, Email to Cloud
• CapEx Workflow, AP / P2P
• ERP Implementation, Upgrades
• Operational Change Management
• Unified Communications
• LAN/WAN/Wireless
• Microsoft Infrastructure
• Virtualization/Storage
• Data Center (DR Assessment,
Hosted Voice, Migrations)
• Network Security, Content Mgmt
Value Added-Leadership:
• Program Management Leadership
• Portfolio and Program Creation
• Team building, management & mentoring
• Change Management
• Document creation and standardization
• Process Creation/Improvement/Training
• Customer Service
• Consensus Building
• Sales Empowerment
• Managed Services Management
• Vendor Management and Relationship
Growth
Professional Experience
Signet Jewelers, Enterprise Retail Program Manager October 2025 – Current
Achievements
• Created Program Structure for Final Frontier, which will touch all parts of the company.
• Created Resource Plan and needs for upcoming Final Frontier Program.
• Planned and navigated the discovery phase for the 3 year long Final Frontier Program, to enable the team to make it to the design phase.
Responsibilities
• Program Manager for Final Frontier, companywide engagement. The initiative is to harmonize IMS and RMS merchandising functions across Kay, Jared, Zales, Peoples and Banter to begin with.
• Create a Program structure, including determining the Projects and Project Managers needed to manage the Program.
• Oversee xStore POS Upgrade as a dependency project prior to Pilots being implemented.
Jessica Roettele • 513-***-**** • ************@*******.***
• Expand xStore POS Upgrade to other locations involved in Final Frontier, to harmonize POS across the Brands as well.
• Create Weekly Status Reports for Executive Management.
• Create Monthly Program reporting structure for Executive Management.
• Mange the Program from inception through final rollouts and implementation for company.
Parkland USA, Senior Retail IT Project Manager
March 2021 – October 2025
Achievements
• Created and launched an International Loyalty platform with Mobil App, integrated with the forecourt and backcourt. Adding in more international regions due to its success.
• Pull and adapt business data for input into the loyalty program and measure success criteria from.
• Closed down old loyalty platform and migrated any needed data for input into the new loyalty platform.
• US Wide change of POS systems to standardize all RPOS, Software Defined Store
(SDS) and Self-Checkout deployments, OEMV, Credit packages in conjunction with Food Service.
• Integration of Self-Checkout systems across all US locations (113 locations)
• International POS Standardization across 5 regions; taking them from a completely manual process to an integrated and automated forecourt and backcourt solution. Responsibilities
• Manage and lead US and International Retail POS and Loyalty solution creation and integrations to create a standardized approach across all Parkland locations.
• Manage and lead cross-functional strategic initiatives which are large-scale, high impact projects with moderate to high risk and complexity.
• Direct the daily activities of team members on multiple projects to ensure they provide high quality and cost-effective services.
• Coordinated approach with multiple vendors, internal resources and stakeholders for a cohesive approach to execution.
• Develop the project charter, integrated project plan, resource plan, contingency plan, and related project management artifacts.
• Develop, maintain and report on the project budget.
• Partner with business sponsors to define success metrics and criteria.
• Gather input from executive governance committee to understand their Strategic Business Objectives and translate strategic vision into actionable plans.
• Manage Security Reports (SRA, SRAQ), PenTests and Audit documentation (SOX) to maintain security and audit protocols.
• Multiple shared technology platforms to ensure successful and collaborative remote working teams (JIRA, Sharepoint, Teams, ServiceNow) Everything But The House (EBTH), Senior Portfolio, Program and Project Manager, September 2020 – March 2021
Achievements
• Assisted PMO Director in development of PMO templates, process, and standards and current implementation of new PMO tool Planview and PPM Pro. Jessica Roettele • 513-***-**** • ************@*******.***
• Technology Portfolio fully defined with Technical Debt Program inside, fully scoped and added to the roadmap, enough backlog projects for 3 years of work.
• Assisted with the project prioritization process for the intake and prioritization of our Projects and Programs.
• Overhaul of the Technical Process for managing and reporting on project status, including new weekly Technology Stakeholder review calls.
• Dirty Dozen Ops Process Redefined and managed by resources to prioritize BAU tasks within and around project work.
• Scoped and defined new website design, with reduction in categories, creating more clarity, efficiency and ease of use on the website.
• Successfully completed 5 Strategic Technical Projects and Kicked off 11 New Projects.
• Fully scoped and defined feature sets for Project Paywall a company transformational initiative for 2021.
• Full scoped and solutioned with test sales, Local Pickups Project a company transformation initiative for release in 2021.
• Part of the creation of the EBTH Fun Team Committee, in efforts to create a destination workplace.
FIS, Information Technology Program Manager – Data Center Move, April 2020 – September 2020 (Contract)
Achievements
• Asked to step in and recover a series of data center moves to manage alongside those I was initially hired for.
• Able to bring other data center moves back on track and to finish within appropriate timelines and on budget.
• Successfully scoped and managed additional data center moves. Responsibilities
• Initially hired for a set of data center moves, to a newly established data center, so the company could close an old data center.
• Build, lead, and coach multiple project teams throughout project lifecycles.
• Continually update relevant business stakeholders of project status and publish project status reports.
• Define and track project milestones while developing, maintaining, and reporting on an overall and integrated delivery plan.
Archer Daniel Midland (ADM), Program Manager OCM – Global ERP Implementation, October 2019 – March 2020 (Contract)
Achievements
• Managed resources through Global Design and Realization Planning and Support across all Pillars and Accelerated Projects.
• Assigned to also manage the Business Enablement Project within the overall Global 1ADM Program.
• Managed a Program Team of Resources; across 4 Pillars of individual projects, as well as accelerated projects, to successful manage all OCM aspects of the Global SAP ERP Implementation.
• Supported additional Accelerated Project Teams with OCM resources to assist in successful activities for Coupa (S2P)(Indirect Purchasing), Fieldglass (S2P)(Contingent Labor), Employee Central (H2R), and SalesForce.com incorporation. Jessica Roettele • 513-***-**** • ************@*******.***
• Managed the Value Case Stand up; including the development of a Work Plan, identifying all appropriate Business Resources, defining the Value Capture method, and creation of a baseline for the Value Case.
• Led team through Enterprise Engagement and Learning creation and execution.
• Support and guide teams in preparation and execution of Executive Process summits, which led to successful adoption by Business Stakeholders for Realization Planning. Responsibilities
• Manage and lead enterprise-wide, cross-functional strategic initiatives which are large- scale, high impact projects with moderate to high risk and complexity.
• Guide teams through the Change Journey, Engaging our Global Leaders and Measuring Progress.
• Direct large-scale, complex projects that involve multiple internal and external stakeholders.
• Direct the daily activities of team members on multiple projects to ensure they provide high quality and cost-effective services.
• Develop the project charter, integrated project plan, resource plan, contingency plan, and related project management artifacts.
• Represent the project in various project governance and inter-department forums.
• Partner with business sponsors to define success metrics and criteria.
• Work through the multifaceted steps required to Deploy for Success.
• Support resources and business areas for successful Program Enablement.
• Identify and effectively mitigate all Risks and Issues with analysis across the program and ensure all Program Management across the 1ADM Global Program is knowledgeable in OCM’s current actionable needs for support.
• Manage and Support the Business Enablement Team in Value Case Development for 7 End to End Processes.
EG America, Portfolio, Program and Senior Project Manager, January 2019 – September 2019 (Contract)
Achievements
• As the only PM for IT and the majority of the US side of the company; found gaps in process and communications, noticed high risk projects and areas that were in need of improvement and helped to create solution sets for our teams to improve the IT Department functionality, effectiveness and efficiency.
• This led to the creation of a Strategic Portfolio Management structure within IT, to include 3 Programs; with 4 direct reports and the creation of an Executive Program Management Report to be built out across all US Departments. This would be used for cross department communications, budgeting and proactive planning for other projects and acquisitions, with purposes of being standardized for other countries.
• Managed the store conversions and rollout for the acquisition of Kroger C-Stores Program; converting 763 stores, in 3 months, from Kroger systems to EG POS systems
(NCR) to include wireless setup and debit key injections at the pumps. Managed post conversion issues through remediation and closure.
• Asked to rescue residual software, loyalty and hardware projects within the Kroger C- Store Program for successful management and delivery post conversion; this would finalize our full removal from Kroger C-Store Programs.
• Successfully managed the RFP for a new Content Management solution and historical data retrieval from Kroger Systems. Worked with all EG Departments to define new solution, upload 2.5 million historical files and structure, create new folder structure and Jessica Roettele • 513-***-**** • ************@*******.*** properly train corporate employees. This created a Phase 2 project for further development and rollout of the solution due to its success.
• Created project reporting templates, RFP comparison templates, communications and dashboard templates to be used moving forward on additional projects and standardized for projects across the US.
• Successfully managed 17 projects with a range in scope and budget; while simultaneously providing guidance to direct reports, on several other high profile projects, creating a Program Management Structure for executive reporting and IT Portfolio Management.
• Co-Managed with Direct Report the Disabled American Veterans charity drive; to include POS setup in back office systems, marketing, communications and rollout to 1000 stores for a large US charity drive. Reached our goal of $250K in just 8 days of a 60-day period, more than doubled our goal in 30 days and are working towards a new $1Mill goal ending Sept-15.
Responsibilities
• Initial duties were to help manage and rescue several ongoing special projects; once on boarded the responsibilities changed significantly, based on observations and suggestions of what the company truly needed to grow and become more successful in their project delivery.
• Manage project communications through all levels of stakeholders and ensure appropriate communications are delivered across all departments and into the field for operations continuity and knowledge.
• Attend all management and stakeholder meetings to gather intel across departments for possible future initiatives, to ensure IT is prepared ahead of time.
• Gather input from executive governance committee to understand their Strategic Business Objectives and translate strategic vision into actionable plans.
• Lead US projects and programs in the IT Portfolio with executive stakeholder meetings to create a future roadmap and assist in envisioning the future and providing key updates to all departments on status of all projects within the IT Portfolio.
• Helped to create alignment of Portfolio and Program scope with business objectives.
• Create dashboard and status reports templates for use with Project success and communications.
FirstGroup America, Program Manager, Senior Project Manager, February 2015 – January 2019
Achievements
• Developed a Program Management Run Book and Processes for all current programs being built and those to come in the future for successful and unified management.
• Created a PMO Runbook; to include new hire steps and project procedure to be used while learning the processes within the PMO.
• Developed SOP’s and structure for a new PMO office, develop new hires and current staff to improve efficiency and the companies’ effectiveness.
• Created a Fun Collaborative team for the Central IT staff to encourage peer nominations and rewards for a job well done as well as celebratory events for increased morale.
• Company wide Email to Cloud migration to include over 9K UK and North America users, resulting in best practices and procedures to be used moving forward and a BeFirst FGA Award Nomination.
• Successful JDE Upgrade v8.12 to 9.2 affected users company wide; with a budget over 2M and a years worth of interwoven projects in the Finance Program to form completion, resulting in a BeFirst FGA Award Nomination.
Jessica Roettele • 513-***-**** • ************@*******.***
• Automated CapEx Workflow and Approval process for UK and NA divisions to ensure a smoother and more efficient procedure resulting in a more secure, auditable process. Responsibilities
• Lead Central IT Finance Program with executive stakeholder meetings to ensure the future roadmap progresses as envisioned and provide key updates on status of all projects within the program.
• Gather input from executive governance committee to understand their Strategic Business Objectives and translate strategic vision into actionable plans.
• Oversee a diverse portfolio representing a broad range of projects that encompass the Finance Program as well as any other project needs the PMO requests
• Maintain continuous alignment of program scope with strategic business objectives.
• Manage and guide the work of technical delivery from Initiation to Closure
• Make recommendations to modify the program to enhance effectiveness.
• Collaborate with project teams to draft project schedule and plans
• Monitor/manage risk and change; process Project Change Requests
• Review/confirm completion and quality of project deliverables
• Main point of contact for all executive stakeholders, executive sponsor, vendors and all project resources for day to activities, changes and problem resolution
• Problems are met proactively with quality solutions for projects on time and within budget.
• Identify, negotiate and modify project schedules, milestones and resources as necessary red to meet project objectives and maintain project scope and budget.
• Set expectations with key stakeholders and establish Key Performance Indicators.
• Lead cross functional project teams across the UK and North America to ensure projects meet the company’s success criteria and all key stakeholders are satisfied
• Partner with Sponsor to establish project guidelines, success criteria and build applicable project documentation to successfully execute project deliverables on time and in budget.
• Present dashboard and status reports on project and client issues for lessons learned. Logicalis, Program Manager, Project Manager, July 2013 – February 2015 Achievements
• External customer facing Project Manager for an IT Solutions and Managed Services provider (Cisco & Microsoft Gold Partner)
• Oversees a diverse portfolio representing a broad range of technologies and customers
• Lead point of contact for all project activities, including day to day external customer communication and expectation management
• Manages and guides the work of technical delivery consultants from Initiation to Closure
• Work with the Resource Management Office to manage the schedules and availability of project engineers
• Created Process Improvements for the PMO for escalation management to be distributed and followed company wide in conjunction with PMO. Responsibilities
• Work with Service Delivery Managers to maintain program of Managed Service Customers and their project portfolios
• Build credibility, establish rapport, and maintain communications with stakeholders at multiple levels, including those external to the organization (customers, 3rd party vendors).
• Lead cross functional project teams across the US and internationally to ensure project deliverables are met successfully and the customer is satisfied with the end result.
• Innovative with proven ability to identify, analyze and solve problems to increase customer satisfaction and control costs.
Jessica Roettele • 513-***-**** • ************@*******.*** DPSciences, Program Manager, Project Manager, June 2012 – July 2013 Achievements
• Created a standardized Project Playbook to be used company wide showing the process a project goes through from start to finish and how it touches each department.
• Developed SOP’s and structure for a new Matrix PMO office, develop new hires and current staff to improve efficiency and the companies’ effectiveness.
• Lead multiple complex IT projects simultaneously, varying in sizes and technology
(Route/Switch, Security, VOIP, SAN Etc.) in a telecommuting office environment.
• Brought in to rescue several projects ensuring company success and a return customer. CompuCom, Program Manager, Project Manager, July 2008 – June 2012 Achievements
• Created an Integration Playbook to be used company wide for bringing in new customers, due to our overwhelming success in the US and Canada.
• PM for all Integrations; resourcefulness and reliability led to international expansion.
• Training program manager and maintaining SOP continuity/creation across the DTU.
• Established the process for the inventory of 1300 users across 7 sites and remotely, creating documentation for the inventory process and training technicians.
• Assistant PM for refresh of 495 machines, 75 general tune-ups, and IT clinic in 4 days.
• PM for Windows 7/Office 2010 training and testing for 125 technicians. CompuCom, Level 2 Desktop Support Team Leader, June 2007 – July 2008 Achievements
• Promoted within 6 months of hire to lead 30 technicians in a cross functional team.
• Selected to help lead the team in a project for training and creating inventory processes.
• Named #1 technician to provide VIP support for a new site being created in Albany NY.
• Record and track cases; consistent top performer averaging at least 85 cases a month. United States Air Force, Computer Analyst, August 2001 – January 2009 Achievements
• Honorably Discharged in 2009.
• Led several organizations from inception for management tasks and special projects.
• Standardized operational procedures, providing the Commander with crucial indicators, advice and references reflecting crew effectiveness to perform the mission.
• Managed $2.5M in assets with 100% accountability, providing cradle-to-grave inventory. Recognized as a superior program at the Air Combat Command.
• Best practice award for creation of MML program; briefed to ORI Team receiving zero discrepancies and an outstanding rating.
• Hand-picked for genesis of NOSEP program; created training crucial to its development.
• Developed a trend analysis program to identify operational and training factors that affect the mission capability.
• Maintained a TS SCI Security Clearance while active and for years after Jessica Roettele • 513-***-**** • ************@*******.*** Education
• Park University - Masters: MBA, Computer Network Security, 3.7 GPA.
• Park University – BS, Computer Information Systems Management, 3.8 GPA.
• Project Management Professional (PMP) Certification
• ITIL Certified
• CompTIA; A+ Certified IT Technician, Dell Certified Technician Jessica Roettele • 513-***-**** • ************@*******.*** Professional References
Roy Austin
Director of IT, Retail
Paul Onuskanich
Manager IT Retail Applications, Parkland
Robert O’Donnell
Business Relationship Principle
Character References
Jenifer Nivins
Director of IT, Parkland
Sonalin Bhayani
Sr Analyst, Business Analysis, Parkland
Contact this candidate