Technical Support & IT Operations Leader with 21+ Years /s

TYRONE POWELL

CHICAGO, ***** IL

*********@*********.*** / 773-***-****

SUMMARY

Seasoned IT leader with 21+ years managing Windows environments, system and network administration, and Active Directory operations. Proven expertise in integrating applications, automating testing, and mentoring staff to accelerate troubleshooting and optimize onboarding. Drives measurable improvements in end-user support, deployment efficiency, and system reliability through cross-functional collaboration. Recognized for enhancing operational consistency, reducing downtime, and aligning IT initiatives with organizational goals. Trusted to deliver scalable, high-impact solutions that strengthen infrastructure performance and business continuity.

SKILLS

SQL

Mentoring

Office 365

Adaptability

Windows OS

Collaboration

Communication

Active Directory

Problem-Solving

Decision-Making

System Administration

Network Administration

EXPERIENCE

CLIENT APPLICATION ANALYST / RAS Data Services, Inc. - Darien, IL 04/2015 - Current

Integrated Windows applications with IT and business teams, reducing deployment delays, and improving workflow efficiency.

Mentored junior staff in Active Directory and coding enhance troubleshooting speed and technical proficiency.

Implemented automated testing protocols, minimizing software bugs, and accelerating deployment without compromising quality standards.

Developed onboarding training modules, increasing new hire productivity, and accelerating team integration.

Analyzed client requirements to tailor application solutions, streamline workflows, and boost end-user satisfaction.

IT SERVICE DESK ANALYST / United Airlines 12/2005 - 04/2015

Supported remote workers on Windows OS platforms, enabling uninterrupted productivity and effective cross-team communication.

Enhanced IT service desk performance by monitoring metrics, identifying gaps, and implementing process improvements.

Maintained comprehensive documentation of IT service desk procedures, ensuring knowledge transfer and consistent support practices.

Delivered targeted training sessions for new analysts, accelerating onboarding and reinforcing adherence to company standards.

Optimized troubleshooting workflows, improving response times and elevating end-user satisfaction across distributed teams.

EDUCATION

BACHELOR OF SCIENCE: IT NETWORK SECURITY

DeVry University-Illinois - Chicago

Achievements: Completed AP course in Business Administration, Professional Development: IT Security, Omega Phi Si Member

Coursework: SQL & Unix

CERTIFICATIONS

Microsoft, Present

LANGUAGES

English, Highly proficient

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