General Manager with 6+ Years Operations Leadership
Resume:
M
Stephen
Mcclammy
Brooklynsown**32@g
mail.com
Phoenix, AZ 85022
SUMMARY
Knowledgeable General Manager with over 6 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
SKILLS
Sales Team Development
Policy/Program Development
Cross-Functional Team Management
Supervision and Training
Decision Making
Staff Development
Employee Motivation
Training Management
Operations Oversight
Goal Setting
Team Leadership
Hiring and Onboarding
Management Team Building
Policy Development and Enforcement
Performance Assessment
Customer Service Management
Assignment Delegation
Staff Scheduling
EXPERIENCE
General Manager
Glendale, AZ
Jons Movers / Jun 2021 to Oct 2022
Administered employee discipline through verbal and written warnings. Recruited, interviewed and hired qualified staff for open positions. Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Led employee evaluations with constructive feedback to boost performance. Supervised employees through planning, assignments and direction. Trained employees on duties, policies and procedures. Enhanced operational performance by developing effective business strategies, systems and procedures.
Guided management and supervisory staff to promote smooth operations. Created schedules and monitored payroll to remain within budget. Delivered exceptional client experiences through hands-on leadership of associates and managers.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Recruited, trained and empowered employees to achieve key performance indicators. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Delegated work to staff, setting priorities and goals. Formed and sustained strategic relationships with clients. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared staff work schedules and assigned team members to specific duties. Lead Mover
Lake Elsinore, CA
Jons Movers/ Apr 2014 to Jun 2021
Braced, padded and supported items in packages to prevent shifting and damages. Followed customer instructions about placement of items and special considerations for handling.
Walked through customer sites with checklists to verify job completion. Transported materials and pallets between areas.
Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
Protected company inventory by maintaining and organizing storage areas. Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Protected items by wrapping in cling film, padded moving blankets and tape. Cleaned job sites and properties of packing material after loading trucks with boxes and furniture weighing up to 50-500+ pounds.
Labeled packages and boxes to keep track of client items. Secured items in truck by strapping over protective padding. Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Moved over customer boxes weighing up to (weight varied )to and from trucks, working quickly to maintain schedules.
Managed up to 8 personnel spread across 3-4 teams. Palletized boxes to increase movement and shipment efficiency. Communicated with customers regarding moving needs and deadlines. Loaded and unloaded company trucks with tools, equipment and furniture. Coordinated pick-ups and deliveries with clients.
Laborer/Pipe Layer
San Diego, CA
Basile Construction/ May 2018 to Aug 2019
Directed equipment operators and alerted to hazards by using effective hand signals. Repaired sanitary and storm water sewer structures and pipe systems. Handled assembly and installation of underground piping, fittings and valves for storm drains and water mains.
Adhered to company equipment policies and safety procedures to avoid accidents and mishaps.
Assessed pipes to ensure zero leakage and proper functionality. Graded and leveled trench bases using tamping machines and hand tools. Located underground utilities in preparation for digging and marked locations to prevent damage.
Put in new fire hydrants, gate valves and fire lines to support city requirements. Understood and followed oral and written directions. EDUCATION AND TRAINING
GED
Temecula Valley High School Oct 2010
Temecula, CA
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