Customer Service & Tech Support Specialist
Resume:
Suffolk Va *****
**************@*****.***
Imani Hampton
SKILLS
Microsoft Word, Powerpoint, excel, basic tech support knowledge, call center experience, using multiple systems and using more than one screen, CRM, customer service, and great communication skills.
EXPERIENCE
Sutherland Global, Remote — Customer Service Representative August 2024 - November 2025
● Answering incoming calls helping customers with billing questions
● Using multiple systems to navigate and provide customers with information regarding their account
● Having coachings and keeping up with my performances and making sure that I assist with all questions and deescalating callers. Symphony Placements, Remote — Customer Service Representative August 2023 - July 2024
● Took incoming calls for the Department of Human Services for the state of Maryland
● Assisting Maryland residents with questions about their benefits including snap, cash assistance, medicaid and assistance living programs.
● Helping customers with applications over the phone or emailing them the applications or mailing them out send work order to the local office for case workers to handle
Concentrix, Remote — Advisor 2
October 2021 - July 2023
● First project I was apart of was for H&R block assisting callers with downloading the software and assisting with the purchasing the software on different types of computers
● Second project I was apart of was being tech support for State Farm employees with setting up equipment from logging on the computer to troubleshooting printers, application issues and setting up new access for new employees and authentication
● Final project I was taking incoming calls from State Farm customers answering any questions they had about their policies and coverages and adding new coverages or removing some and seeing what cars are covered adding new cars and also for home incurance as well EDUCATION
Pasquotank County High School, Elizabeth City NC — Diploma August 2017 - June 2018, Elizabeth City NC
Penn Foster, Online
September 2025 - Present
Currently in school for medical assistance.
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