Remote Operations Leader with 5+ Years Experience

GABY KHOSLA

** * ***** ***** **. • The Woodlands, TX 77381

832-***-**** • ️ ****.****@*****.***

Professional Summary

Results-driven leader with over 5 years of experience in customer operations, team supervision, and quality assurance. Proven ability to lead teams of up to 20 members, improve productivity by 30%, and maintain customer satisfaction rates above 95%. Skilled in crisis management, remote operations, and cross-functional collaboration.

Experience

EVgo Charging — Remote Supervisor

Aug 2023 – Present

- Lead and manage a remote team of 20 agents, driving performance and productivity improvements of up to 30%.

- Achieved a 95% customer satisfaction rate by reducing customer issues by 30% through proactive support and process optimization.

- Serve as liaison between agents and upper management, ensuring clear communication and alignment.

- Oversee scheduling, quality assurance, and compliance across all operations.

- Utilize Microsoft 365 tools for reporting, collaboration, and training.

- Provide leadership development and mentorship to team members.

- Manage crisis situations (emergency and non-emergency) with professionalism and efficiency.

- Maintain a quiet, professional remote workspace to support high-quality service delivery.

Fitness Connection — Remote Customer Support Agent

Dec 2020 – Jan 2023

- Handled customer inquiries, complaints, and membership changes with empathy and efficiency.

- Maintained accurate records of customer interactions and account updates.

- Adhered to company communication protocols and policy guidelines.

Blonde Gotti Salon — Salon Manager

Nov 2016 – Dec 2020

- Directed daily operations, inventory control, and vendor relations.

- Led staff training and development, improving service quality and team performance.

- Managed marketing initiatives and project execution.

- Negotiated vendor contracts and reduced payroll/benefits costs by 30% while enhancing service quality.

Education

Lone Star College, Conroe, TX

Attended: Aug 2012 – May 2014

College Park High School, Conroe, TX

High School Diploma: May 2012

Contact this candidate