Administrative Assistant with 14 Years of Data & Office Management

Alisa Gilliam

*****.*******@*****.*** 336-***-****, 336-***-**** Greensboro, NC

SUMMARY

Seeking an Administrative Assistant role with 14 years of experience in administrative support and data management. Proven expertise as an Administrative Assistant III at Carolina Electric Systems and SRS, Inc., excelling in data entry, invoice generation, and office management. Strong proficiency in Microsoft Office, effective communication, and multitasking with close attention to detail.

WORK EXPERIENCE

Carolina Electric Systems, LLC

Administrative Assistant III 2025 - Present

•Assist with data entry to ensure timely ordering and delivery of project deliverables.

•Generate invoices for engineers for government project-related procurements.

•Track payments and expenses, ensuring alignment with company financial records.

CV Remote Solutions Greensboro, NC

Lead Remote Care Specialist II 2023 - 2025

•Evaluated patient compliance using multiple monitoring systems, including Merlin, CareLink, Biotronik, and Latitude.

•Managed data entry and scheduled appointments across various information systems.

•Engaged with non-compliant patients to identify issues and facilitate the completion of scheduled transmissions.

•Collaborated with the care team to troubleshoot system issues and enhance patient compliance.

SRS, Inc. (aka Stern & Associates, PA) Greensboro, NC

Administrative Assistant/Dispute Analyst 2012 - 2023

•Researched and built medical dispute cases using proprietary software to support debtor information recovery.

•Validated data from internal and third-party systems, ensuring accurate responses and appropriate action for dispute resolution.

•Monitored disputed transactions to identify and address potentially fraudulent activities effectively.

•Led the organization and "cleanup" of company databases, improving data input, processing, and retrieval efficiencies.

•Consistently received commendations for high-quality reports, attention to detail, and exemplary customer service and teamwork.

EDUCATION

Brookstone College of Business Associate’s degree, Accounting

Greensboro, NC

2001

CERTIFICATIONS

Certificate of Completion DOD Mandatory Controlled Unclassified Information

2025

Training (CUI)

Administrator of the Year Award, Stern Recovery Service, Inc.

2017

Administrator of the Year Award, Stern Recovery Service, Inc.

2018

Administrator of the Year Award, Stern Recovery Service, Inc.

2019

WIA Program Career Readiness Training: NC & National Career Readiness

2012

Certificate (CRC) Silver

Training Course: Pathway to Employment-Nationally Acclaimed Short-Term Training Program

2012

SKILLS

Epic • PaceArt • My Chart • Google Sheets • Proficient in Microsoft Office • Familiar With Adobe, Caseware, and Profx System • Experienced With CAMS, FileMaker Pro • E- Oscar, and TLOxp • Strong Internet Research Skills • Effective Business Communication • Administrative Support Expertise • High Attention to Detail • General Office Tasks • Ability to Multi-Task • Professional and Friendly Demeanor • Mail Processing Expertise • Handling Disputes

•Problem-Solving Abilities • Troubleshooting Skills • Post-Payment Processing

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