Michael Gibson
Baton Rouge, LA *****
*********@*******.********.***
Skills
• C++ Programming
• UX/UI Development
• Blueprint Scripting (UE5)
Experience
Customer Service Representative – NexRep (Remote)
05/2022 – 05/2023
• Provided high-quality service to Medicare members, assisting with inquiries regarding plans, benefits, and billing.
• Maintained up-to-date knowledge of Medicare regulations and plan options to ensure accurate information.
• Handled high call volumes with professionalism, consistently meeting performance metrics.
• Documented call details in internal systems while maintaining compliance with HIPAA guidelines.
Customer Service Associate – Walgreens, Baton Rouge, LA 12/2023 – 2/2024
• Assisted customers with purchases, returns, and inquiries while maintaining a friendly and efficient checkout experience.
• Handled inventory restocking and ensured shelves were organized and product availability was maximized.
• Processed pharmacy transactions and supported photo services in accordance with store policy.
Dishwasher – Chartwells Compass Group (LSU Dining), Baton Rouge, LA 2023 – 2025
2
• Maintained a clean and sanitary kitchen environment by efficiently washing dishes and kitchenware.
• Supported kitchen staff with food prep and organization during high-volume meal times.
• Followed health and safety regulations to ensure cleanliness and compliance. President – Self Made Culture, Inc., Baton Rouge, LA 01/2021 – 01/2023
• Led the strategic planning and branding of a startup focused on youth culture and creative empowerment.
• Managed partnerships, digital presence, and community engagement through events and content.
• Oversaw budgeting, operational tasks, and growth initiatives. Education
B.S. in Game Development – Full Sail University, Winter Park, FL Expected Graduation: 11/2026
Full-Stack Development (Bootcamp) – BloomTech School of Technology Expected Graduation: 03/31/2025
Certificates
• IBM Developer Skills Network – Web Development with HTML, CSS, JavaScript Essentials Completion Date: 04/16/2024
Verify Credential
• Cognorise Infotech – 30-Day Technical Internship in Web Development Completion Date: 01/01/2024
Certificate ID: CRIT10CTF579