Bilingual Customer Service & Operations Specialist
Resume:
Robert Hernandez
Oklahoma City 504-***-****
PROFESSIONAL SUMMARY
I have always considered myself a boundary crosser of some sort or another since my youth. As a boundary crosser, I have learned a great deal about other people in the world around me in part due to my openness to other cultures. I consider myself a team player who is self-directed and motivated and can work with a group as well as independently. I offer over ten plus years of experience in dealing with business, call centers (in both Spanish and English), and teaching English. Talented English and Spanish interpreter with advanced conversational skills. Have experience with American and Mexican companies.
Business operations
MS Office
Customer service
Team building
Quick learner
Upselling techniques
Detail-oriented
Customer-oriented
Customer expectations management
Call center transactions
Business - Bachelor of Arts - 1989
North Texas State University - Denton Texas
Marketsource - March to present
- Oklahoma city
SKILLS
Fluent in [Spanish]
Problem resolution
Medicare and Medicaid eligibility
Credit card processing
Strong interpersonal skills
People-oriented
Personable
Communications
[Dialer] software
Active listening skills
EDUCATION
WORK HISTORY
Canvassing routtes to explain customers about the airbag recall for their car or truck. Setting apointmants for the tech to fix the airbags at their home or workplace. Follow up calls with the customers to confirm the appoinment. Outside Sales Executive - September, 2022 to December, 2022 Your Home Sold Guaranteed Realty - Norcross, Georgia outbound leads specialist
Working with clients from the United States recruiting realtors. An average of one-hundred calls daily, also familiar with different types of dialers. Leaving detailed notes and setting up appointments for interviews Recruited mostly Spanish-speaking real estate agents for our target market. Native English speaker, fluent in Spanish
Virtual Aquasition Specialist - January, 2021 to July, 2022 Kight Empire - Houston, Texas
Working with clients from the United States
Speaking with leads who have requested information on our Realtor s website Asking the right questions about their properties to see how we can help them buy/sell their homes in an efficient manner. Typing detailed notes for our acquisitions manager to help close the deal as soon as possible Using Black-book, Carrot, Craigslist, and more for leads Executive Coach - September, 2016 to December, 2018 Comunicacion Global - Irapuato, Guanajuato
Teaching several dynamics of the leadership approach, in which participants learned better ways to communicate, manage and solve problems that occur in the workplace.
Negotiation, orientation, and leadership skills were observed in a detailed examination to know the real level of competence within the manager. Role-specific or leadership training is designed with hard and soft skill activities to help develop themselves and become more effective. Assisting executives with the results of their manager's abilities so that the company can succeed at the highest level. Customer Service and Tech Support - February, 2012 to December, 2014 Teletech Call Center - Leon, Guanajuato
Customer Service for Dish Satellite and Hewlett Packard divisions across the United States Resolution with Dish equipment problems
Knowledge of product and product sales to better assist customers. Resolution with PCs and laptops for customers with portable equipment problems. Mediator of the follow-up of calls from non-conforming clients to ensure issues have been resolved 100%. before making a formal replacement. Assisting customers in both English and Spanish
English Teacher - September, 2008 to September, 2009 University of Guanajuato - Gunajuato, Guanajuato
Taught English levels from beginning to advanced.
Designed and prepared activities for reading, writing, music, conversation, and exams for all levels. CERTIFICATIONS
TEFL Certification
Networking Certification
LLS Interpreter Certification
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