Customer Service Professional with Strong Communication Skills

TEYANIA SMITH

Columbia, SC 839-***-**** ********@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Reliable and customer-focused professional with strong communication, multitasking, and problem-solving skills. Experienced in high-volume retail environments, delivering efficient service while maintaining professionalism and accuracy. Known for empathy, adaptability, and teamwork. PROFESSIONAL EXPERIENCE

Customer Service Representative – Lowe’s, Columbia, SC November 2022 – May 2025

• Resolved customer inquiries efficiently, contributing to high levels of customer satisfaction.

• Streamlined checkout processes to reduce wait times and improve overall shopping efficiency.

• Assisted customers with product questions, returns, and transactions in a fast-paced environment.

• Collaborated with team members to manage inventory, ensuring product availability and minimizing discrepancies.

• Maintained accuracy while handling cash, card, and digital transactions. Customer Service Representative – Walgreens, Columbia, SC June 2025 – Present

• Provide professional, empathetic customer service in a high-volume retail setting.

• Communicate clearly with customers to resolve concerns and ensure positive experiences.

• Utilize strong computer navigation and typing skills to process transactions efficiently.

• Manage multiple tasks simultaneously while maintaining accuracy and composure.

• Apply operational experience to support smooth daily store functions.

• Uphold company standards for professionalism, safety, and customer care. EDUCATION

High School Diploma – Columbia, SC

Nail Technician Program – In Progress

KEY SKILLS

Customer Service & Support, Communication & Active Listening, Problem Solving, Multitasking, Point-of-Sale (POS) Systems, Cash Handling, Computer Navigation & Typing, Team Collaboration, Professionalism in Fast-Paced Environments

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