Patient Support & Technical Service Specialist

Patient Support Specialist

Inogen

Jun **** - Dec 2025

Plano, US, United States

Experience

Provided compassionate support to patients by addressing inquiries and resolving issues promptly.

Maintained accurate patient records and documentation in compliance with healthcare regulations.

Conducted outreach to patients for follow-up appointments and health assessments.

Promoted health literacy by providing educational materials and resources tailored to patient needs.

Coordinated with insurance providers to verify coverage and resolve billing issues for patients.

Maintained confidentiality and adhered to HIPAA regulations in all patient interactions.

Customer Support Specialist

NETSCOUT

Feb 2022 - Dec 2025

Allen, TX

Addressed customer inquiries through phone, email, chat, and additional channels. Troubleshot technical difficulties, providing effective solutions for customers. Guided customers on NetScout products, including both software and hardware assistance. Documented customer interactions and resolutions in a CRM system to ensure accurate records. Collaborated with engineering and sales teams to resolve complex issues efficiently. Analyzed customer needs to deliver customized solutions that enhance satisfaction. Conducted training sessions and created documentation to improve product understanding. Monitored customer satisfaction levels, offering insights for product enhancements.

Customer Service Manager

People Ready Staffing

Sep 2021 - Feb 2022

Dallas, TX

Assisted in revenue-generating activities by engaging customers to solicit additional business and market available Associates. Processed inbound orders, ensuring pricing accuracy, order entry, fulfillment, and customer satisfaction validation. Established new customer records and conducted credit checks for line expansion as necessary. Maintained positive relationships with customers through high-volume telephone, email, and SMS contact. Registered eligible customers on JobStack, familiarizing them with functionality and value propositions. Proactively expanded customer business by upselling Associates and adding service skills. Managed Associate skill profiles to ensure alignment with customer requirements in JobStack. Resolved customer feedback promptly, escalating concerns when appropriate.

Summary

Dynamic Customer Support

Specialist with a proven track

record at NETSCOUT, adept at

resolving complex issues and

enhancing customer satisfaction

through active listening and

effective problem-solving. Skilled in

CRM software and Salesforce, I

consistently deliver tailored solutions

that drive engagement and loyalty,

while fostering collaboration across

teams to improve service quality.

CRM software and Salesforce

Skills

Problem-solving and complaint

resolution

Data entry and help desk support

Call center operations

Customer relationship

management

Quality assurance and product

knowledge

Active listening and empathy

Sales support and customer service

excellence

COURTNEY HILLIARD

Patient Support Specialist

***********@*****.*** Lewisville, TX 75067

Customer Service Representative

Cognizant

Jan 2021 - Jul 2021

Plano, TX

Managed inbound phone inquiries regarding Medicaid, CHP, and FHP member benefits and eligibility. Resolved benefit and eligibility issues through thorough research and collaboration with various departments. Documented call specifics to maintain accurate records and enhance customer relationships. Responded to member correspondence using established customer service templates for clarity. Conducted orientations for new members, outlining plan details and administrative policies. Coordinated with external vendors to address inquiries and resolve complex issues. Demonstrated initiative in identifying process improvements for customer service operations. Contributed to departmental projects by providing insights on customer experiences. Retail Recruiter

Crossmark

Apr 2018 - Jan 2021

Plano, TX

Interfaced effectively with leadership, stakeholders, and clients in a professional manner. Fostered high levels of collaboration and customer service engagement. Demonstrated creativity and innovation by employing unconventional sourcing strategies. Utilized advanced technology tools and social media for candidate attraction. Exhibited competitiveness and persistence while navigating talent acquisition challenges. Managed time efficiently to handle multiple requisitions without stress overload. Embraced risk-taking, remaining resilient despite potential rejections. Maintained impeccable organization to meet demanding sourcing needs.

Medical Assistant - Graduate Certificate

Medical Training College

2012 - 2012 Baton Rouge, LA, USA

Education

High School Diploma

Baker High School

2009 - 2009 Baker, LA, USA

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