Senior Frontend Engineer and QA Lead with 17+ Years Experience

Sharon Ora

Software Developer Frontend Engineer QA Lead

**********@*****.*** 347-***-**** Brooklyn, NY www.linkedin.com/in/sharon-ora www.sharonora.com PROFESSIONAL OVERVIEW

Software Developer and Frontend Engineer with 17+ years of experience delivering enterprise SaaS solutions for Fortune 500 clients. Skilled in React, JavaScript, Python, and Java, with proven success building reporting platforms, browser extensions, and backend plugins that enhanced usability, performance, and compliance. Adept at designing scalable, user centric applications and collaborating with cross functional teams to accelerate delivery. Brings unique QA leadership experience to ensure reliability, maintain CI/CD pipelines, and drive continuous improvement across development lifecycles.

SKILLS

Languages & Frameworks

- React, JavaScript, Python, Java, C#, HTML/CSS, PowerShell Tools & Technologies

- Postman, SQL, Oracle, Jenkins, Git

- Custom Browser Extensions, Task Mining Analytics, Enterprise SaaS Monitoring Solutions Methodologies & Practices

- Agile Development, CI/CD, API Integration, Cross-Functional Collaboration, Design Systems, Component-Driven Architecture

- QA Team Leadership, Mentoring, Troubleshooting, Customer Support QA & Testing

- Manual & Automation Testing (Regression, Functional, Non-Functional, Performance, Load, Accessibility, Compliance)

- Test Strategy, Framework Design, Defect Tracking, End-User Monitoring

- QA Process Design, Documentation Standards, CI/CD Integration

- Tools: Jira, Zephyr, Ranorex

Currently Exploring (IBM Full-Stack JavaScript Developer Professional Certificate)

- React Redux, Node.js, Express, RESTful APIs

- Kubernetes, Docker, Openshift, Azure DevOps

- MongoDB, Microservices

PROFESSIONAL EXPERIENCE

Software Engineer

Knoa Software, New York, NY

10/2012 – 11/2025

- Developed enterprise SaaS monitoring solutions adopted by Fortune 500 clients, which delivered real-time visibility into user activity and application performance while generating configurable task mining data for workflow insights.

- Engineered browser extensions and integration tools to inject monitoring solutions into enterprise web applications, which enabled seamless data capture and accelerated customer adoption.

- Developed the front-end of a React-based reporting and analytics platform, which improved usability and enabled administrators to visualize insights through dashboards.

- Built a real-time troubleshooting tool leveraging HTML, CSS, and JavaScript to accelerate debugging and improve customer support responsiveness.

- Created backend plugins in Java using finite state machines and data analysis logic to meet client-specific monitoring requirements and compliance standards.

- Collaborated with cross-functional product teams to ensure monitoring data compatibility with platforms such as SAP Signavio and Tableau Pulse, which supported AI-driven process analytics and conversational insights.

- Partnered directly with customers during troubleshooting sessions, diagnosing and fixing issues in real time to accelerate resolution and enhance adoption of enterprise SaaS solutions.

- Authored customer-facing documentation and troubleshooting guides, enabling clients to self-diagnose issues and accelerating adoption of enterprise SaaS solutions. QA Manager (Dual Role)

Knoa Software, New York, NY

03/2019 – 11/2025

- Directed QA strategy across 5+ product lines, partnering with engineering teams to integrate automation into CI/CD pipelines and accelerate release cycles.

- Built and mentored a QA team, introducing Python scripting and Ranorex automation framework to reduce manual effort and improve efficiency.

- Collaborated in Agile sprint cycles, reviewing user stories, validating acceptance criteria, and contributing test cases to ensure development readiness.

- Designed and optimized QA processes end to end, aligning test strategy with engineering goals to improve delivery timelines and product reliability.

- Leveraged Jira and Zephyr for defect tracking and test cycle management, strengthening traceability and cross functional collaboration.

- Championed regression testing and defect resolution workflows, reducing issue turnaround time and enhancing engineering productivity.

- Provided hands on support during development cycles, validating UI workflows and troubleshooting issues to ensure usability and performance. Software Test Design Engineer

Knoa Software, New York, NY

09/2008 – 09/2012

- Developed automated test scripts using in house tools, contributing four years of scripting experience that reduced manual workload and accelerated release cycles.

- Designed and executed performance, load, and scalability tests across multiple product lines, ensuring enterprise SaaS applications met reliability standards.

- Created detailed test cases, test plans, and lifecycle documentation to support engineering teams with comprehensive coverage and traceability.

- Collaborated closely with developers to diagnose defects, validate fixes, and improve customer satisfaction through faster resolution.

- Conducted exploratory and regression testing to validate UI workflows and identify critical issues prior to release, strengthening product usability. EDUCATION

Bachelor of Technology in Computer Systems

New York City College of Technology - Brooklyn, NY

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