Operations Manager with Sales Growth Track Record

RONESHIA EAVES

**********@******.*** 929-***-**** Jamaica, USA 11436

Professional Summary

Dynamic manager with a proven track record at JNP Runway Cafe, enhancing sales by 18% through strategic marketing and exceptional customer service. Skilled in team development and inventory management, I foster a high-performing culture that prioritizes satisfaction and efficiency, achieving a 95%+ customer satisfaction rating while reducing waste by 20%.

Skills

Leadership & Team Development

Customer Service Excellence

Staff Training & Coaching

Food Preparation & Production

Inventory Management

POS Systems & Cash Handling

Food Safety & Sanitation

Time Management & Scheduling

Marketing & Sales Promotion

Verbal & Written Communication

Heavy Lifting (50+ lbs.)

Attention to Detail

Problem Solving

Planning & Organization

Experience

JNP Runway Cafe Jamaica, USA

Manager

08/2023 - Current

Oversee all front-of-house operations including staffing, inventory, and customer relations

Recruited, trained, and managed a high-performing team with a 95% employee retention rate

Increased sales by 18% through upselling, menu optimization, and promotional campaigns

Recognized by ownership for maintaining a 95%+ customer satisfaction rating

Implemented a structured inventory tracking system, reducing waste by 20%

Ensured full compliance with local health regulations and company sanitation standards

Created a welcoming, team-oriented culture that improved morale and productivity

Primo Hoagies West Orange, USA

Customer Service Associate

07/2022 - 08/2023

Delivered fast, friendly customer service and handled high-volume orders efficiently

Operated POS systems and processed cash/credit payments with accuracy

Prepared menu items (sandwiches, soups, salads) while adhering to food safety standards

Used espresso machines, blenders, and food dispensers to fulfill beverage orders

Maintained cleanliness of dining and kitchen areas throughout shifts

Assisted in scheduling, team training, and resolving customer issues

Dunkin' Donuts West Orange, USA

Shift Manager

04/2019 - 03/2022

Supervised store operations during shifts, including staff delegation and task management

Processed transactions, managed daily cash flow, and prepared food/beverages

Maintained clean and organized workspaces aligned with health code standards

Trained new employees and contributed to weekly scheduling

Addressed customer concerns in a timely and professional manner

Played key role in maintaining brand standards and operational efficiency

Education

Grafton Job Corps Grafton, VT

Culinary Arts Certification

06/2019

East Orange Campus High School East Orange, NJ

High School Diploma

05/2010

References

Available upon request.

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