Operations Manager
Resume:
Shamsudheen Povval Abbas
Zanzibar, Tanzania
Mobile: +255-***-***-*** / +91-954-****-***
Email: ***********@*****.***, Skype: shana.povval1985 Objective:
Seeking a challenging position with substantial responsibility, where my past 20 years varied experience in UAE, India and Africa would be fully utilized, where making a significant contribution to success of my employer will gain me career advancement opportunity as well.
Professional experience:
1. Manager –Nanasi Beach Club, Nungwi
Food and Beverage & stores Manager (Sensations Eco-Chic Hotel, Zanzibar, Tanzania) Star Management Group From 25.05.2024 to date
https://www.sensations-zanzibar.com
Nanasi Beach Club-Responsible for day to day operations, finance, planning etc.. Sensations Eco-chic Hotel- Food and Beverage, Stores and Front of the house operations. (Both same Management)
2. Operations Manager From 07.09.2020 to 15.05.2024 Polo Caterings and Events, Kasaragod, Kerala, India Responsible for events such as Wedding, engagements, house warming and catering 3. Food and Beverage Manager From 16.06.2018 to 26.05.2020 The Residence Zanzibar by Cenizaro Hotels and Resorts www.cenizaro.com/theresidence/zanzibar
Ranked # 1 Hotel in Tanzania and #4 in Africa by Tripadvisor Traveller Choice Awards 2019 https://www.tripadvisor.com/TravelersChoice-Hotels-cTop-g293747#1 https://www.tripadvisor.com/TravelersChoice-Hotels-cTop-g6 https://www.tripadvisor.com/Hotel_Review-g656265-d2038075-Reviews- The_Residence_Zanzibar-Kizimkazi_Zanzibar_Island_Zanzibar_Archipelago.html 4. Food and Beverage Manager From 14.03.2017 to 15.06.2018 Emerald Collection-Dreams of Zanzibar, Tanzania
www.emerald-collection.com
5. Asst. F&B manager (HOD) From 01.04.2014 to 23.10.2015 Emerald Collection-Dreams of Zanzibar, Tanzania
www.emerald-collection.com
6. F&B Supervisor (HOD) From 03.03.2012 to 31.03.2014 Plan Hotel-Diamonds Dreams of Zanzibar, Tanzania
https://www.planhotel.com/dreamofzanzibar
7. F&B Supervisor (HOD) From 26.03.2011 to 25.02.2012 Emirates Stars Hospitality Group, Dubai, UAE
www.emiratesstars.ae
(Worked as a Food and Beverage in charge at Emirates Stars Hospitality Group (Dubai and Sharjah; United Arab Emirates).
8. Hilton Ras Al Khaimah,
PO BOX 11133. Ras Al Khaimah, United Arab Emirates Last position held: Restaurant Supervisor From 04.08.2003 to 30.05.2010 www.hilton.com
Personnel Attributes:
Excellent communication and interpersonal skills.
Creative, result oriental and can work under pressure
Experience in working with multi culture
Achievements:
Manager of the year 2019- The Residence Zanzibar
HOD of the Year 2013 - Diamonds Dream of Zanzibar
Mr. TripAdvisor 2017 – Emerald Dream of Zanzibar
Employee of the months – Hilton RAK
Exchange Committee - Member at Hilton RAK for more than a year Job Responsibilities
Assigned as Duty manager and assisted GM for many projects
Managing food and beverage operations within budget and to the highest standards
Leading F&B team by attracting, recruiting, training and appraising talented personnel
Preserve excellent levels of internal and external customer service
Identify customers’ needs and respond proactively to all of their concerns
Fully responsible for all aspects of all departments
Meet all dept. heads to review & train the staff to upkeep the human capital.
Staff Evaluation for Promotion.
Responsible for the overall management of the operation of the hotel.
Practical Training in all outlets
Monitor the co-ordination between all departments for smooth & efficient operations.
Cost Control, Budgeting and Control revenue and expenditures
Effective Stock and Inventory control on Daily basis
Personal hygiene and Its Value
Organized Functions and Events for clients.
Specialization and Skills:
Guest and Public Relation
Training analysis
Business/revenue growth
Cost reduction through recycling the products
Beverage Inventory and month end stocks control
OPEQ Inventory and month end stocks control
Team building and motivation
Staff management and human resource activities
Guest interaction and Excellent communication skills
Modern buffet and classical buffet lay outs
Cocktail making and service and Budgeting
Up selling wine skills and cocktails suggestions Educational Qualification:
Diploma in Hotel Management from IBV Educational Institute, Bangalore-India (2020-2023)
Plus Two Course (Commerce) with second class from Govt. of Kerala India (2000 to 2002)
SSLC With second class, from Kerala Govt. Education Board (2000 March) Computer Knowledge:
1. Operating system : MS Dos, MS Windows
2. MS Office packages : Ms Excel, MS Word, MS Power point 3. POS System : Micros, Sky Horizon, eZee absolute,Semper 4. Back Office system : Prolific – Purchasing/store management system Aruti – Payroll and Human Resources Management
Training Courses:
1. Managing Performance 2. Coaching & corrective training 3. Complaint Handling 4. Principle of Oz – Accountability Training 5. Communication skills 6. Train the skill trainer Certificate 7. Claviga (up selling) training – RevMax 8. Coffee Trainings 9. Cigar Training 10. Wine training (African Eastern) 11. Fire training 12. Micros training
13. Sky Horizon POS 14. Hilton University Courses
15. HACCP training 16. First Aid Training
17. MOD Audit Course 18. LQA Audit
Personnel Data:
1. Date of Birth : 07-03-1985
2. Nationality : Indian
3. Religion : Islam
4. Marital Status : Married
5. Sex : Male
6. Passport No : U0681516
Language ability
1. English : Excellent, Read & Written & spoken
2. Hindi : Excellent, Read & Written & spoken
3. Malayalam : Mother tongue, Excellent, Read & Written & spoken 4. Tamil : Excellent, Read & spoken
5. Arabic : Excellent Read, Written
6. Swahili : Basic
References:
Mr. Bruce Bowan
Former General Manager
The Residence Zanzibar, Zanzibar, Tanzania
Mobile: +33-658-***-***
Email: ************@*******.***
Mr. Riyab Ismail
Food and Beverage Manager
Fruit and Spice Wellness resort, Zanzibar, Tanzania Mobile:+255-***-***-***
E mail: ************@*****.***
Mr. Athiq Rahman
Cluster Finance Manager
Hilton Worldwide,
Ras al Khaimah,UAE
Mobile: +971-**-***-****
Email: *****.******@******.***
Mr. Ajay Kumar Nair
Chief Engineer
New my Blue Resort
Nungwi, Zanzibar, Tanzania
Mobile: +255-***-***-***
E mail: *******@*****.***
The above furnished details are true to my knowledge and reference can be provided up on request. Yours sincerely
Shamsudheen P Abbas
Wednesday, July 23, 2025
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