Lodge Operations Manager - Hospitality Professional

ZAKARIA FADALLA IBRAHIM

P.O. Box ***, Iringa, Tanzania +255-***-***-***

Emails: ***********@*****.***

Nationality: Tanzanian Date of Birth: 8 December 1999 Sex: Male Marital Status: Single

PERSONAL PROFILE

A highly motivated tourism and hospitality professional with a Bachelor of Arts in Cultural Anthropology and Tourism. Possesses strong experience in hotel operations, front office management, reservations, tour operations, customer service, and hospitality management. Known for leadership ability, cultural awareness, attention to detail, and excellent communication skills.

EDUCATION

Bachelor of Arts in Cultural Anthropology and Tourism University of Iringa (formerly Tumaini University) — 2019–2022 Advanced Certificate of Secondary Education (ACSEE) Faraja Secondary School — 2017–2019

Certificate of Secondary Education (CSEE)

Chukwani Secondary School — 2012–2016

Primary Education Certificate

Trifonia Academy — 2006–2012

CORE SKILLS

• Front desk and visitor management

• Customer service and hospitality

• Appointment and reservation scheduling

• Telephone and email communication

• Record keeping and data entry

• Mail and package handling

TECHNICAL SKILLS

• Microsoft Office (Word, Excel, PowerPoint, Publisher)

• Internet applications and professional emailing

• Windows installation and software troubleshooting (Expert)

• Database management (Airtable, Excel, MS Access)

• Web application development using Softr Studio

• Canva graphic design

SOFT SKILLS

• Excellent communication and interpersonal skills

• Strong customer service and client relations

• Leadership, teamwork, and staff supervision

• Problem-solving and sound decision-making

• Ability to work under pressure and meet deadlines

• High attention to detail and organizational skills

• Adaptability and flexibility in dynamic environments

• Cultural awareness and professional ethics

WORK EXPERIENCE

Manager — Highway Café, Ilula (July 2024 – December 2025)

• Oversaw daily operations and staff supervision

• Maintained food quality, hygiene, and service standards

• Tracked sales, expenses, and restocking

• Coordinated events, catering, and promotions

• Handled customer complaints and ensured customer satisfaction Receptionist — Iringa Sunset Hotel (November 2023 – July 2025)

• Greeted and directed visitors professionally

• Managed calls, emails, appointments, and reservations

• Maintained visitor logs and performed data entry Conservator (Volunteer) — Iringa Boma Museum (April 2023 – November 2023)

• Object conservation, handling, storage, and documentation

• Artifact and database organization

• Provenance research and tour guiding

• Event planning and reservations

Tour Operator & Guide (Volunteer) — Sindbad Tours & Safaris (Nov 2022 – Dec 2022)

• Welcomed clients and managed hospitality services

• Handled bookings, ticketing, and tour preparation Waiter & Barman (Part-Time) — Sai Villa Hotel (Aug 2022 – Oct 2022)

• Food and beverage service and supervision

• Payment processing and cash handling

• Ensured food safety and hygiene standards

Trainee Tour Operator — Digitata Tours & Safaris (Nov 2021 – Jan 2022)

• Booking control and reservations management

• Tour planning and package preparation

Food & Beverage Supervisor (Trainee) — Mount Royal Villa Hotel (Sep 2021 – Nov 2021)

• Customer service and catering operations

• Event planning and management

• Ensured food safety and hygiene compliance

CERTIFICATES & MEMBERSHIPS

• Bachelor’s Degree Certificate in Cultural Anthropology and Tourism

• Leadership Certificate – University of Iringa

• University of Iringa Tourism Society Membership Certificate HOBBIES & INTERESTS

Gaming, swimming, internet research, culinary arts, cultural anthropology research, exploration, and tourism studies.

REFEREES

Mr. Emanuel Damalo

Lecturer, University of Iringa

P.O. Box 200, Iringa, Tanzania

Mobile: +255-***-***-***

Email: **************@*****.***

Dr. Jan Kuever

Lecturer, University of Iringa & Director, Fahari Yetu and Iringa Boma Museum P.O. Box 1308, Iringa, Tanzania

Mobile: +255-***-***-***

Email: *******@**********.***

Mr. Jimson Sanga

Lecturer, University of Iringa & Assistant Director, Fahari Yetu and Iringa Boma Museum

P.O. Box 1308, Iringa, Tanzania

Email: ******@**********.***

Mr. Ajolon Mgeveke

Human Resources Officer, Ilula Orphan Program

P.O. Box 151, Ilula, Tanzania

Mobile: +255-***-***-***

DECLARATION

I, Zakaria Fadalla Ibrahim, hereby certify that the information provided above is true and accurate to the best of my knowledge.

SiY1atur

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