Compassionate CNA with Patient-Centered Care Expertise
Resume:
Nichol Washington - Gaynair
Certified Nursing Assistant (CNA) - Always There nursing
Hawthorne, CA 90250
********@*****.***
Professional Summary
Detail-oriented and empathetic Partnership Support Specialist with strong experience collaborating across teams to resolve issues, advocate for stakeholder needs, and deliver high-quality support. Skilled in managing high-volume calls and emails while maintaining accuracy, professionalism, and compassion. Adaptable to changing circumstances and committed to building strong, trust-based partnerships that improve outcomes for patients, partners, and internal teams. Authorized to work in the US for any employer
Work Experience
In Home Care Provider
Always There Nursing-Los Angeles, CA
November 2023 to Present
• Delivered compassionate and personalized care to client with various medical conditions and needs
• Implemented customized care plans tailored to each clientspecific requirements and preferences
• Maintained a safe and clean environment for clients, ensuring their comfort and well-being
• Provided emotional support and companionship, reducing feelings of loneliness and isolation
• Transported clients to medical appointments, errands, and recreational activities as needed
• Monitored and reported any changes in client health conditions to healthcare professionals and family members
• Documented care activities, progress, and observations accurately in client records
• Collaborated with a multidisciplinary healthcare team to coordinate and optimize client care
• Developed strong relationships with clients and their families, earning trust and loyalty
• Demonstrated empathy and patience in challenging situations, promoting a sense of security for clients
• Advocated for clients' rights and needs, ensuring they received the highest quality of care Certified Nursing Assistant (CNA)
Always There nursing-Pacific Palisades, CA
August 2014 to February 2023
• Serve as a primary point of contact for partners, patients, and internal teams via phone and email, ensuring timely, accurate, and empathetic support.
• Collaborate with cross-functional teams to investigate, resolve, and follow up on complex issues, improving partner satisfaction and trust.
• Advocate for patient and partner needs by identifying gaps, escalating concerns appropriately, and ensuring resolutions align with policies and care standards.
• Demonstrate strong attention to detail by accurately documenting interactions, tracking cases, and maintaining up-to-date records in internal systems.
• Adapt quickly to changing priorities, workflows, and partner requirements while maintaining consistent service quality.
• Apply empathetic communication techniques to de-escalate concerns and reassure patients during sensitive or stressful situations. Maintain records of patient care, condition, progress, or problems to report and discuss observations with the medical team.
• Entertain and converse with the patient to keep her mentally healthy and alert.
• Planned, purchased, prepared, and served meals to my patient, according to the prescribed diet.
• Accompany the Patient to doctors offices or on trips outside the home, providing transportation, assistance, and companionship.
• Perform a variety of duties as requested by the Patient, such as obtaining household supplies or running errands.
• Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of a physician.
• Participate in her case reviews, consulting with the team caring for the client, to evaluate the Patient needs and plan for continuing care.
• Providing the Patient with communication assistance, or obtaining information for her.
• Patient Advocate when she was unable
• Handled First aid and assistance and minor wound care
• Provided caring, intimate, hands-on healthcare for clients
• Assisted with feeding as needed 2-3 meals per day
• On a regular basis, Communicated the Patients condition to her Doctors in an efficient but effective manner
• Organized and Scheduled most of the Patient activities
• Change occupied bed
• Light housework as needed to help keep the integrity and respect for the Patient home
• Assist the Patient with her daily living needs to keep her independence as much as possible, including bathing.
Home Health Care Aide
Always There nursing-Century City, CA
June 2013 to September 2015
• Provide patient assistant with moving in and out of bed, baths, wheelchair or automobiles and with dressing and grooming.
• care for patient by changing bed linens, washing and ironing laundry, cleaning and assisting with their personal care.
• Maintain records of patient care, condition, progress, or report and discuss observations with supervisor or case manager • Administer prescribed oral medication, under written direction of physician or as directed by home care nurse or aide, and ensure patients take their medication.
• Check patients' pulse, temperature, and respiration. Home Health Care Aide
Always There nursing-Los Angeles, CA
April 2014 to August 2014
• Feed patient or assist to eat or drink • Prepare and maintain records of client progress and services performed, reporting changes in client condition to case manger.
• Perform healthcare related tasks, such as monitoring vital signs and medication, under the direction of primary physician.
• Train family members to provide bedside care.
• Colostomy bag assistance, such as cleaning, and changing • Measure and record food and liquid intake as well as urinary and fecal output, reporting changes to medical or nursing staff.
• Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, and exercise.
Home Health Care Aide
Always There nursing-Beverly Hills, CA
January 2014 to February 2014
• Check Vitals
• Prepare and feed meals • Administer prescribed oral medications, under the direction of the physician and/or ensure the patient takes medication.
• Communicate with the patient to ascertain feelings or need for assistance or social and emotional support.
• Change dressings • Assistance with personal hygiene care • Collect specimens, such as urine, feces, or sputum, and urinal assistance.
• Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet when possible, standing and assistance with a walker or wheelchair
• Exercise patients with restricted mobility.
• Maintain a daily log of patient condition, medication as well as concerns. Home Health Care Aide
Always There nursing-Los Angeles, CA
July 2013 to January 2014
• Patient Advocate • Care for individuals and families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
• Train family members to provide bedside care • Provide clients with communication assistance, typing their correspondence or obtaining information for them.
• Administer bedside or personal care, such as ambulation, massage or personal hygiene assistance.
• Maintain records of patient care, condition, progress, or concerns to report and discuss with care team or case manager.
• Entertain, converse with, or read aloud to keep mental sharpness.
• Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
• Assist patient in simple prescribed exercises • Provide patient and families with emotional support and instruction in areas such as caring for their loved one, adapting to disability or illness.
• Massage patients or apply preparations or treatment, such as liniment, alcohol rubs or heat stimulation.
• Assist with dressing and tracheotomy care.
• Turn or Re positioning bedridden patients
Education
Nursing (Certified Nursing Assistant)
West Los Angeles College-Culver City, CA
September 2017 to December 2017
Upper secondary education
Skills
• Vital Signs and Patient observation
• Knowledge of Medical terminology
• Typing
• Medical Scheduling
• Writing skills
• Microsoft Word
• Senior care
• Patient interaction
• Grammar Experience
• Technical Proficiency
• Analysis skills
• Conflict de-escalation
• Documentation
• Task prioritization
• Medication Administration
• Excellent communication
• Patient Care
• Customer service
• Patient Advocacy
• Strong organizational and Time Management skills Certifications and Licenses
BLS Certification
Certified Nursing Assistant (CNA) By California Department of Public Health December 2017 to June 2025
Certificate # 00986984
American Red Cross State Certification competency Examination of Nursing Assistant
December 2017 to June 2020
Certification # 986984
First Aid Certification
CNA III
AHA Certification
CPR Certification
CNA II
CNA
State Tested Nursing Assistant
Additional Information
Skills
Vital Signs and patient observation (10 years), Documentation (10+ years), Epic System,Knowledge of Medical
terminology (10+ years), HIPAA regulations (10+ years), Medication administration (10+ years), Strong
organizational skills (10+ years), Patient Advocacy(10+), Effective and efficient communication skills
(10+ years)
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