Customer Service Manager with Leadership Experience

Lori MCCombie

***************@*****.*** 903-***-**** Quitman, TX

Summary

Dynamic professional with 11 years of experience seeking Customer Service Manager role. Proven leadership as Sales Manager, adept in team management, marketing, and customer engagement. Strong background in personnel training and operations management from tenure as General Manager, with a focus on enhancing customer satisfaction and operational efficiency.

Work Experience

Muddy Jake's Sports Grille-Pub

Grill Cook Sulphur Springs, TX Aug 2024 - Oct 2025

• Prepared and cooked all menu items, ensuring quality and consistency in the daily service.

• Managed grill operations by efficiently cooking meats and coordinating with kitchen staff to maintain timely service. Buddy's Home Furnishings

Sales Manager Tyler, TX May 2022 - Jul 2024

• Guided the sales team to consistently achieve sales targets through strategic planning and effective leadership.

• Managed marketing initiatives, optimized floor displays, and handled inventory ordering and customer follow-up to enhance overall sales performance.

The Alcove 2

General Manager (GM) Sulphur Springs, TX Jan 2020 - Jan 2022

• Oversaw both front-of-house and back-of-house operations, ensuring seamless coordination between service and kitchen teams.

• Executed staffing decisions, including hiring, training, and terminating personnel to maintain operational efficiency.

• Developed cost-effective menus and specials, using in-depth cost analysis to maximize profitability. Lone Republic Steak House

Line Cook Jun 2017 - May 2018

• Prepared and cooked a variety of dishes to order, ensuring quality and presentation standards were consistently met in a fast-paced kitchen environment.

Larry Robertson Auto Sales

Sales Manager Quitman, TX Dec 2003 - Aug 2007

• Facilitated vehicle sales through effective customer service, addressing client needs and ensuring a seamless purchasing experience.

• Contributed to dealership revenue by consistently meeting sales targets and maintaining a high level of customer satisfaction.

Yantis High School

Special Education Teacher/Coach Yantis, TX Aug 2002 - Dec 2003

• Delivered comprehensive instruction across all high school resource classes and facilitated Individualized Education Program (IEP) meetings to ensure tailored student support.

• Coached multiple girls' sports teams across freshman, junior varsity, and varsity levels, and managed transportation logistics for competitions by driving an 80-passenger bus. Education

Texas A&M University

Bachelor's Degree, Kinesiology / Interdisciplinary Studies Commerce, TX Certifications

Food Handlers Certification DSHS Oct 2025

TABC Certification TABC Oct 2025

Food Managers Certification DSHS Feb 2024

Skills

Customer Relationship Management, Conflict Resolution, Communication Skills, Problem-Solving, Time Management, Team Building, Leadership, Data Analysis

Custom Section

Communication - Intelligence Specialist United States Navy 02/03/1993 - 04/22/1994

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