Multilingual BPO Specialist with Broad Virtual Support Experience

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Key Experience

BPO

QWA International / SimpleSupportDesk

IT/Technical Support - Feb.2022 – Feb,2026

- IT Engineer Scheduler

- Virtual Assistant

SIPMD / MD24HouseCall - HEALTHCARE

Aug.2018 - Feb.2022

- Provider & Patient Scheduler

Alorica / AT&T - TELCO

Apr.2018 – Jul.2018

- Customer Service Representative

RT Contact Centre Siem Reap Cambodia

Market Research 2016 – 2017

- Lead Research

Customer Service Field

Gap Apparel Store / AL Tayer - UAE

AUH / Dubai / Ras Al Khaimah Branch

2007-2015

- Visual Artis Merchandiser

- Sales and Customer Service

Copyright Company UAE

AUH 2005 - 2007

- Sales and Customer Service

- Visual Merchandiser

Part-time Job

Cambodia Chefs’ Magazine 2016 - 2017

- Photographer

- Graphic Design

Profile

I am a hardworking, dedicated, and

professional individual with a cheerful

demeanor, strong work ethic, and keen

attention to detail. Highly adaptable to

different situations and environments, I take

a proactive approach to my work and am

always ready to assist when needed.

With seven years of BPO experience across

Sales, Customer Service, Medical

Healthcare, and Virtual Assistance, I have

successfully handled diverse assignments

requiring expertise and responsibility.

My role has included booking flights and

hotels, scheduling event meetings, and

providing comprehensive support to clients.

My international experience across the

United Arab Emirates, Hong Kong, Macau,

Singapore, Thailand, Cambodia, Brazil, and

Vietnam has allowed me to collaborate with

individuals from various nationalities, further

enhancing my adaptability, cultural

awareness, and teamwork skills.

With these qualities and experiences, I am

confident in my ability to contribute

meaningfully to your company’s success.

Andro B. Serena

091*-***-****

099*-***-****

******.*****@*****.***

Other Skills

• Photographer

• Graphic Design

• Adobe Photoshop User

• Computer Reformat

• Audio/Video Tech. Operator

Part-time Job

UNTV UAE, Thailand, and Vietnam

2017-2018

- Video and Audio Tech. Operator

Other Experience

English Tutor (part-time)

- Hong Kong, Macau, Singapore,

- Bangkok Thailand, Ho Chi Minh City Vietnam

Food Chain / Customer Service

- 2004-2005 Petron Treats Ayala Alabang

- 2003-2004 Dairy Queen

SM Southmall and Festival Mall Branch

- 2001 SM Department Store SM Southmall

- 2000-2001 Jollibee & McDonald

SM Southmall Las Pinas

- 2001 Jollibee Zapote Bacoor Cavite Branch

Education / Certificate

Lean Six Sigma Yellow Belt Certificate

Ira A. Fulton Schools of Engineering

Arizona State University

2-year Undergrad BS Electrical Engr

UPHR Molino Bacoor Cavite Philippines

Computer/Office application Certificate

Informatics Computer Institute

SM Southmall Las Pinas City Metro Manila

TESDA - Commercial Electrical

Las Pinas City Metro Manila

Las Pinas East National High School

Las Pinas Metro Manila Philippines

Bayanan Elementary School

Bayanan Bacoor Cavite

Personal information

Birthdate: July 21, 1982

Birthplace: Metro Manila,

Philippines

Civil Status: Single

Citizenship: Filipino

Apps/Tools Used

• Zendesk

• Slack, Teams, and various

communication apps

• Zoom, Goto, and various video

conferencing apps

• Various Softphone Apps

• Advance MD Tools

• Oracle, and various POS Tools

• Google Sheets/Docs, and

various Google apps

• Various Calendar apps

• Route4me and various Map

tools

• Microsoft Office 365

and various Microsoft Office

apps

Contact this candidate