Administrative Professional with Strong Interpersonal Skills

Hardworking and passionate job seeker with strong organizational skills eager to take on added

responsibilities in order to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Improved customer satisfaction with prompt and professional responses to inquiries and concerns. Managed schedules, appointments, and travel arrangements for senior clients, ensuring seamless coordination of events.

Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.

Administrative Specialist

Vantage Aging - Elyria,OH

November 2021 - Present

440-***-**** ******@*****.*** Lorain,OH 44052

Yato Segun

PROFESSIONAL EXPERIENCE

Security at Rocket Mortgage

Cavaliers Holding - Cleveland, OH

October 2022 - February 2024

Customer Service Representative

Catastrophe Management Solutions (CMS) - Hudson, OH Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction. Processed policy updates and changes accurately, ensuring client needs were met in a timely manner. Followed appropriate procedures and protocol, while completing calls in a timely manner Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.

January 2012 - December 2013

Enhanced client safety by conducting thorough security and implementing tailored security protocols. Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting. Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Human Services Practicum

Salvation Army - Elyria, OH

Interviewed and assessed new clients and completed intake Organized files, managed a caseload, and developed creative solutions to meet individual client needs Adhered to professional ethics while upholding confidentiality Facilitated group activities

Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

January 2018 - December 2018

EDUCATION

Bachelor of Leadership

The University of Akron - Akron, OH August 2020 - Present Cuyahoga Community College - Cleveland, OH

Associates of Applied Science

Lorain Community College - Elyria, OH August 2017 - December 2019 Mentor

Big Brothers and Big Sisters - Lorain County, OH

Serve as a role model for professionalism, integrity, and dedication within the mentorship program environment. Promote positive relationships between mentees, other peers and adults to encourage connection. Build trust through sharing personal life experiences and managing challenging behaviors. Coordinate with other professionals involved in the mentoring process to ensure seamless support for each participant's journey toward success.

January 2009 - Present

VOLUNTEER EXPERIENCE

Prison Project Coordinator

NAACP - Lorain, OH

Provide group and individual coaching.

Monitor success of individual programs and the individuals involved. Provide guidance and support, whilst actively promoting growth mindset amongst inmates through continuous encouragement of personal development.

Identify and cultivate relationships with society, courts, probation officers, non-profits, and employers to support successful re-entry post-release.

January 2002 - Present

Associates of Arts

December 2015 - May 2017

SKILLS

Program and Project Management

Microsoft Office

Time Management

Verbal and written communication

Team Leadership

Strategic Planning

Project Management

Performance Management

Attentive Listening Skills

Customer Service

Effective Communication

Teamwork and Collaboration

Problem-Solving

Adaptability and Flexibility

Scheduling and Coordinating

Conflict Resolution

Relationship Building

Performance Tracking and Evaluation

ACHIEVEMENTS & RECOGNITIONS

United States Army Veteran

Honorably Discharged

USA Amateur Boxing Association

Official

Cleveland Golden Gloves Association

Aleternative Delegate

Ohio Former Boxers Hall of Fame Association

1974 - 1976

2013 - Present

2013 - Present

2013 - Present

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