Customer Service Lead with Retail Experience
Resume:
Mary Morton
Spring Hill, FL *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Team Lead
Walmart-Brooksville, FL
February 2025 to Present
help customers find the clothes that they want and also make sure my team did everything they needed too.
Store Manager
Cricket Wireless-Tampa, FL
March 2016 to May 2023
help customers with their bills and get them the phone that they want and a great plan also Sales Associate/Cashier
Walmart-Brooksville, FL
June 2015 to January 2017
Responsibilities
I would put stuff on the shelves. I would help in the baby area. Then i would go be a cashier when i was needed.
Accomplishments
I helped a lot of customers when it came to them needing to find something Skills Used
How to handle customers that where rude and that where having a bad day. Assistant Manager
Dollar General-Brooksville, FL
March 2014 to June 2016
Line Worker
wayne waters-Harrison, OH
February 2011 to September 2011
Responsibilities we made water pumps.
Accomplishments
I got to learn diff cent things
Skills Used
I got to see how the pumps are made and where we shipped them out too. Cashier
walmart-Aurora, IN
April 2008 to September 2009
Responsibilities checked people out of the store
Accomplishments to do my best to help people as much I could Skills Used that people have diff needs and love to talk if you will listen to them. Front Desk Clerk
baymont inn-Erlanger, KY
October 2001 to March 2004
Responsibilities
I checked guess in and out of the hotel.
Accomplishments
I got to help people when they needed help.
Skills Used
I got to see how peoples lifes change and how they can be diff. Education
High school or equivalent
south dearbon high-Aurora, IN
August 1996 to June 2000
High school diploma or GED
High school diploma
Skills
• Grammar Experience
• Courier
• Teaching
• Deal closing
• B2B sales
• Recruiting
• Employment & labor law
• Microsoft Access
• Experience with children
• Sales management
• Assistant Manager Experience
• CSR
• Food service
• Delivery driver experience
• Overseeing training
• Key Holder
• Operations management
• Hospitality
• Supervising experience
• Computer skills
• Customer communication
• Telemarketing
• Customer Care
• Windows
• Payroll
• Warehouse experience
• Cash handling
• Mentoring
• QuickBooks
• Live chat
• Sales support
• Microsoft Office
• iOS
• Hand tools
• Customer issue escalation
• Inventory control
• Office experience
• Cash register
• Sales
• Customer relationship management
• Account management
• Product demos
• Client interaction via phone calls
• Analysis skills
• Climbing
• Filing
• Microsoft Word
• Salesforce
• Organizational skills
• Debits & credits
• Outside sales
• Time management
• Team management
• Customer support
• Attention to detail
• Customer service
• Store management
• Leadership
• Typing
• Data entry
• Upselling
• Management
• Technical sales
• Mobile devices
• Planograms
• First aid
• Lead generation
• Direct sales
• Order processing
• GPS
• Search engines
• Clean workspace maintenance
• Closing sales
• Social media management
• Marketing (1 year)
• Appointment scheduling
• Mobile applications
• Interviewing
• Merchandising
• Negotiation
• Wireless sales
• Guest services
• Store Management Experience
• Grocery store
• English
• Retail management
• Communication skills
• Report writing
• Inside sales
• Childcare
• Sales strategy
• Pricing
• Budgeting
• Outdoor work
Languages
• English
Certifications and Licenses
Driver's License
September 2022 to April 2031
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