Customer-Focused Support Professional with Diverse Experience
Resume:
Whitley Jones
killeen, TX *****
********@*****.***
Willing to relocate to: Dallas, TX - Fort Worth, TX - Houston, TX Authorized to work in the US for any employer
Work Experience
Tech Support
Continuum Global Solutions - San Antonio, TX
January 2022 to Present
Helping customers with troubleshooting their devices, home internet, tablets and more ! Making sure our customers are getting the most value of their dollar and cellular needs . Taking time making sure I understand the customer needs as well as the company. CSR - Customer Service Representative
Hawkins Personnel - San Antonio, TX
June 2021 to November 2021
Taking calls for pent programs
And calls for 211
Sales/CSR
The Hertz Corporation - San Antonio, TX
April 2021 to July 2021
Great customers with a great smile.
Check customers into rental car agreements. Sale insurance,car seats,added drivers && car size . Also worked returns and exit grate
CNA - Certified Nursing Assistant
Forest City Rehab and Nursing Center - Rockford, IL September 2020 to April 2021
Taking care of elderly people or people with with long or short term disabilities. Service meals
Toilet/ shower /dress
customer service
Taco Bell - Rockford, IL
May 2011 to January 2019
Responsibilities
Take orders, open the store, prep food and order, food safety Skills Used
Multitasking, active listening
DSP (Direct Support Professional)
Help at Home - Rockford, IL
October 2017 to April 2018
Help the elderly and disabled individuals with every day needs.Cleaning of the home, Cooking meals, Taking them to doctor visits and grocery stores. also responsible for Bathing. I give clients medication reminders.
Crew Member
Culver's - Rockford, IL
September 2015 to August 2017
Great service
Set up the store when opening. Putting custard and shake machines together . Took cash and credit transactions from customers after checking the accuracy of their order. Customer Service Representative
The Connection - Loves Park, IL
December 2015 to June 2016
Take inbound calls for a face cream product. Process order or refunds. Answer any question or concerns about missing product or damaged products.
cusromer service Rep (verizon)
Apac Egs - Rockford, IL
September 2014 to August 2015
Responsibilities
Take in bound calls for Verizon wireless customers . Answer questions about their bills review them with customers if needed and plan options also if I need phone rolled out tak pre order for that device Accomplishments
Being able to go chat
Skills Used
Being understanding. Active Listening knowing what the customer needs customer service rep / Trasfer agent
visions finical
October 2013 to August 2014
I worked for the health connector during open enrollment. So making outbound calls to remind people that they would need to sign up for health care insurance before the deadline. And also took inbound calls from customers to answer questions about any plans we had available, helped them pick out plans and do their application to see rather they can get help or pay out of pocket. Education
High School Diploma in General
East High School - Rockford, IL
August 2009 to May 2013
Skills
• Direct Support
• Disability
• Direct Care
• Home Health
• Developmental Disabilities Experience
• Autism Experience
• Meal Preparation
• Caregiving
• Special Needs
• Technical Support
• Technical support
• Cooking
• Customer service
• Cash handling
• Cash register
• Sales
• Troubleshooting
Certifications and Licenses
CPR Certification
First Aid Certification
CNA
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