Customer Service Professional with Telecom Expertise
Resume:
Apr-**** - Mar-2013
Apr-2013 - Dec-2025
2000
Lily Aslam
**** ******** ** *** ********* Queens NYC 11385
347-***-**** ***********@*****.***
Experience
Telenor Customer Service Center
Customer Service Representative
Acknowledging and resolving customer complaints.
Greet and assist walk-in customers at the service centre Processing orders, forms, applications, and requests. Managing a team of junior customer service representatives. Maintaining a positive, empathetic, and professional attitude toward Process service requests, applications, or complaints as per company policy Provide information about company products, services, and procedures. Maintain visitor logbooks and issue visitor cards
Mobilink Telecommunication Service Center
Customer Service Representative
Greet and assist walk-in customers in a professional and friendly manner Handle customer inquiries related to SIM cards, mobile services, internet packages, billing, and device issues
Register new connections and process service activations, upgrades, and cancellations Resolve customer complaints and service-related issues efficiently Verify customer identity and complete required documentation Process payments, service requests, and account updates Explain company products, promotions, and service plans clearly Coordinate with technical and back-office teams when needed Maintain accurate customer records and daily service logs Ensure compliance with company policies and telecom regulations BNS Logistics Clearing Forwarding
Receptionists
Greet and welcome visitors in a polite and professional manner Answer and direct incoming phone calls
Handle walk-in inquiries and provide accurate information Manage appointment scheduling and meeting rooms
Receive, sort, and distribute mail and deliveries
Maintain front desk area to ensure a neat and professional appearance Assist with basic administrative and clerical tasks Maintain visitor logs and issue visitor passes
Coordinate with staff and departments as needed
Hellmann WorldWide Logistics
Front Desk Receptionist
Manage and maintain office supplies and inventory
Coordinate and schedule meetings and appointments. Manage travel arrangements and accommodations for staff and executives. Answer, screen and direct incoming calls and emails to the appropriate personnel. Monitor and maintain office budgets and expenses
Support HR and management with basic administrative tasks. Perform administrative and clerical duties such as filing and data entry Handle printing, photocopying, scanning, and document formatting. Update, replace, or cancel ID cards in case of role change, loss, or resignation Ensure correct spelling, job titles, contact details, and branding on visiting cards. Prepare and manage visiting cards for employees as per designation and requirement Education
Meridian High School
Degree
St.Lawrance College 2002
Degree
Skills
Team Work
Professional appearance and positive attitude
Customer Relations
Reference
Aamer Badshah - HELLMANN WORLDWIDE Logistics
Managing Director
Contact this candidate