Management Professional with 15+ Years Experience
Resume:
SHARENA JOHNSON
Sumter, SC *****
****************@*****.***
Professional Summary
Seeking a management position to leverage 15+ years of expertise in customer service, culinary, cashiering, and military training.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Food Service Manager
Sodexo-Washington, DC
September 2023 to Present
• Led hot bar services and ensured high standards of cleanliness
• Managed food replenishment and glass area setup
• Implemented efficient procedures for removing old food Customer Service Representative
Foundever-Sumter, SC
June 2024 to December 2025
• Account maintenance such as balance inquiry, account fees, close accounts and file disputes
• Inbound calls send statements and emails for self service on mobile app and online banking
• Make internal transfers and third party calls for more information assisted with legal action taken against accounts.
Food Service Manager
Sodexo-Washington, DC
September 2023 to May 2024
• Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
• Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
• Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
• Ensured high standards of cleanliness and sanitation with regular inspections and staff training. Warehouse Supervisor
22nd Century Technologies, Inc-Baltimore, MD
December 2022 to March 2023
• Oversaw a safe working environment
• Managed forklift operations, item picking, packing, and shipping Management Trainee - Home Visitor Program
UMBC-Baltimore, MD
December 2022 to March 2023
• Conducted home visits for children ages 3-4, implementing school preparation plans
• Provided curriculum guidance to parents and facilitated role-playing activities
• Assisted with reading initiatives
Customer Service Supervisor
22nd Century Technologies, Inc-Remote
December 2022 to March 2023
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Enhanced team productivity through regular coaching, feedback, and performance evaluations. Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints. Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Management Trainee - Home Visitor Program
UMBC-Baltimore, MD
December 2022 to March 2023
Improved management skills by participating in rigorous training programs and workshops. Enhanced team performance by implementing effective communication strategies within the group. Developed problem-solving abilities through hands-on experience with real-life business scenarios. Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Health Concierge Supervisor
HGS Affina-Illinois
May 2021 to January 2022
• Managed employee enrollment in benefits plans
• Addressed plan inquiries and provided assistance Health Concierge Supervisor
HGS Affina Illinois
May 2021 to January 2022
Enhanced patient satisfaction by providing personalized assistance and addressing their healthcare needs promptly.
Streamlined appointment scheduling for improved patient experience and reduced wait times. Collaborated with healthcare providers to ensure timely delivery of services, enhancing patient outcomes.
Customer Service Team Lead
Teleperformance-South Carolina
September 2020 to January 2021
• Led a team to assist customers with insurance claims and filing Customer Service Team Lead
Teleperformance-Sumter, SC
September 2020 to January 2021
Improved customer satisfaction by addressing and resolving complex issues in a timely manner. Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
Streamlined processes for faster issue resolution, resulting in increased customer loyalty. Customer Service Representative
Sykes INC-Sumter, SC
August 2015 to September 2020
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Customer Service Representative
Sykes INC-Sumter, SC
August 2015 to January 2016
• Handled customer calls and inquiries with a focus on customer satisfaction Food Service Worker
Education
Pharmacy Technician (Certification)
Martinsburg College-West Virginia Central Junction, WV February 2024 to Present
High School Diploma
August 2002 to August 2002
Trade school
High school diploma or GED
Vocational school
Skills
• Time management
• Customer Service Collaborative Environments
Inbound and Outbound Calling Typing Proficiency (45 WPM) Microsoft Office Suite Staff Management
Data Entry and Analysis Administrative Assistance
Attention to Detail Service Standards
Medical Terminology Quality Assurance
• Microsoft Access
• Financial services
• Typing
• Leadership
• Forklift
• Desktop support
• Manufacturing company experience
• Windows
• Contracts
• Retail management
• Manufacturing
• Warehouse experience
• Sales management
• Store management
• Interviewing
• Training & development
• Employee relations
• Inventory management
• Security
• Microsoft Office
• Caregiving
• Productivity software
• Hospital experience
• Machining
• Customer support
• Marketing
• Financial acumen
• Home care
• GPS
• Phone etiquette
• Computer networking
• Cash handling
• CRM software
• Laboratory experience
• Research
• Technical support
• Communication skills
• Negotiation
• Customer relationship management
• Assistant manager experience
• Microsoft Outlook
• Microsoft PowerPoint
• Phlebotomy
• Microsoft Word
• Manual handling
• Network support
• Call center experience
• Transportation management systems
• Food preparation
• Food service
• Technology sales
• Computer skills
• Sewing
• Help desk
• Cash register
• Cooking
• Relationship management
• Driving
• Manufacturing facility
• Guest services
• Sales
• Inventory control
• Word processing
• Bartending
• Data entry
• Heavy lifting
• Basic math
• Technical Proficiency
• Organizational skills
• Weight handling in the workplace
• Microsoft Excel
• Catering
• Childcare
• Analysis skills
• Customer service
• Construction administrative experience
• Acute care
• Customer retention
• Upselling
• English
• Retail sales
• Conflict management
• Schedule management
• Assembly
• Coffee experience
• Grocery store
• Military
Languages
• English
Certifications and Licenses
Infant & Toddler Certification
AED Certification
May 2024 to May 2026
First Aid Certification
May 2024 to May 2026
CPR Certification
May 2024 to May 2026
Driver's License
Forklift Certification
OSHA 10
Six Sigma Certification
Pallet Jack Certification
BLS Certification
Certified Phlebotomy Technician
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