Dedicated Customer Service Specialist with 5+ Years Experience

Briana Quigley

Address-***** bovis way apt ****. *****-**************@*****.***

Fort Worth tx 76177. Phone number-682-***-****

summary

• Dedicated Customer Service Representative with 5+ years. Motivated to maintain customer

satisfaction and contribute to company success. Consistently achieve record-high customer

satisfaction with the company.

• Obtain customer service management where I can effectively utilize my ability to work well with

others.

• Computer literate with excellent communication skills. Have effectively listening and learning

skills. Also, have the ability to handle stressful and irate customers. Experience

Continuum Global solutions November 2023- May 2024 Patient Service Representative

Remote/WFH

I address questions and concerns and position new and better solutions with every customer. I also,

schedule medications for the members, check for prior authorization, speak to doctors’ offices

reschedule appointments and also take over 70 inbound calls a day. Making sure that all needs are

met after every call for the member.

Experience

Source One Financial December 2016- June 2021

CSR/Tax Preparer

Fort Worth TX,

Making sure that I have accurate information for the client. Prepare or assist in SKILLS

• Active listening skills

• Courteous demeanor

• Energetic work attitude

• Customer service expert

• Adaptive team player

• Opening/Closing procedures

preparing simple to

complex tax returns for individuals or small business. Use all appropriate adjustments, deductions, and

credits to keep client’s taxes to a minimum. Computer knowledge and make inbound and outbound calls

to clients

North Crowley

North Crowley Highschool Crowley, TX • 05/2024

High School Diploma

Honor Roll All Through Out

• [UTA] Scholarship Recipient

[UNT] Scholarship Recipient

• GPA: 3.9

Contact this candidate